Quality Inn & Suites Salem Near I-57

We Loved it there. Super Comfy beds, room clean, plenty hot water, TV channels were fine, Great breakfast every am. Great location we plan to stay here again. We stayed on bottom floor. We had good wifi & ac worked great. We went there to Visit family in Salem and Elliston,VA. We drove all night from Florida took a chance No reservations but it worked out.

Second stay.... not any better than the first! There won't be a third time. While checking in the lobby had about 20 people and kids running around like there was a party. Completely in the way and so loud that you couldn’t even hear to have a conversation. When we made this reservation, we registered that there would be 4 adults in this rooms. The room had two queen beds. There were only two towels. The room itself was clean and comfortable. Overall, the was just an average stay. First impressions when you walk in the door say a lot and we were not overly impressed.

Carpets dirty Comforters were both stained yellow and orange. Bathtub was dirty. Bathtub was clogged Sheets stained with brown marks. Smelled Musty and moldy. Walls were dirty. I would never come here again. If I wasn’t so exhausted from my drive I would have left.

First, apologies if this is a duplicate review; internet issues may have caused this to post twice. I stayed here twice in May, 2022. The staff is excellent, as friendly as can be. Location is excellent - across the street from gas/convenience store, easy on/easy off from the interstate. Food a half mile on the other side of the interstate. The problem is the rooms. TV may or may not work. Door lock may or may not act up. One of my stays, I had ants. Cleanliness just barely makes the "somewhat acceptable" threshold for a nights stay; I wouldn't want to stay longer. So the bottom line is this: I feel bad writing this, because the staff IS excellent. The problem is the property just needs a total reboot, a redo, a major makeover. Do that, I'll come back. Right now, honestly, I'll just hit up the Quality Inn in Arcola an hour away on I-57 instead; it's just a better property. Hopefully the owner/franchisee will address the issues - he has the hard part taken care of (the staff); now they just have to get the property up to quality inn standards.

The best thing that this hotel has going for it is that it is conveniently located off the highway, close to gas stations for coffee and snacks. It also has a large parking lot. The staff encountered was friendly and helped the best they could. The Hotel smelled like **** in hallways and elevator. The smell was extremely strong and you could tell it was a continuous smell, not like just a one time, one person thing. Apparently this is “allowed” to happen here by the management. It also seems like a lot of “riff raffy” people stay here. Booked a suite, but had to be downgraded to a regular room because the a/c didn't work and it was 85 degrees in the first room. The TV remotes wouldn't work in the first room. Other people seemed to have trouble with their TV's too. Had to program remotes to work in second room this also seems to be an ongoing issue. Moved lazy boy in second room and found dirty sock. Breakfast was a stale honey bun in package. No coffee cups were available. Had to ask for them because no one was around to make sure things were stocked. It would have been nice to have water, milk or juice for non-coffee drinkers or kids. Internet was so slow it was not even usable. Hotel seems like it needs some serious cleaning, updates and management changes to make this a better place to stay. Until then, I would not choose to stay here again.