Gästanvändare
4 juli 2022
Beware: No Free Airport Transfer, Unreasonable Staff/Policies We have had a bad experience with Villa Poseidon even before arriving. Three weeks before our stay at Villa Poseidon, I used ******* to search for a hotel with “free airport transfer” in the “Naples & Vicinity” area using these filters on their site. Pickings were slim, but Villa Poseidon came up and I booked two rooms for my wife and two adult daughters for a two-night stay before our return home to the U.S. A week later, per the confirmation email from *******, I followed up with the hotel to see if they could both pick us up from and take us back to Naples International Airport. I was told the free airport transfer only applied to the local Salerno airport, though this is not stated anywhere on the Villa Poseidon website or ******* profile for the hotel. Instead, it would cost us 140 Euros each way (the per night room rate was not much more). In hindsight, I should have paid closer attention to the map and checked with the hotel before booking the reservation, but when I explained the situation and asked if they would cancel our reservation, I received this response from Fabio R: “Unfortunately we cannot cancel the reservation. We are sorry about the situation and we understand that this kind of filter can be misleading.” To its credit, when I reached out to *******, they understood our predicament and tried as well to get Villa Poseidon to reconsider our cancellation request, and frequently updated me, but the hotel still refused. Even though the hotel acknowledges the ******* filter is “misleading,” and knows we don’t want to stay so far away before our flight, they are simply citing “policy,” so they can keep our money, despite having enough time to release the room. With two nights left before our flight home, we had no choice but to take the local train to the property, even though we literally didn’t want to be there. We enjoyed nearby Salerno, including the novel escalator up the steep steps almost back to the property, which has lovely grounds. But there were other examples of poor customer service: we were not allowed to eat by the pool, and actually told to go to our rooms, even though other guests were allowed to do so; when we went to breakfast on our last day, Fabio was waiting for us at the dining room and told us we could not bring our bags in. Just little irritations that kept building resentment. When the hotel’s shuttle van to the train station mysteriously wouldn’t start, I was convinced this was intentional. But to Fabios’s credit, he called and paid for a taxi. Overall, it’s a nice facility near a town we’d like to explore further, but the petty, inflexible staff and policies made the experience not worth repeating.
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