Great Western Colorado Lodge

There are better places to stay in Salida for the same price. Ok if this is your only option. They have signs all over the place that they don’t offer breakfast. I get it and don’t need multiple reminders. Staff person could be a little more friendly.

I would appreciate it if this hotel would add a couple of clauses to the terms, one that says something about extra laundry causing an extra fee, and another one that says something about how nonviolent guests will be given at least four hours notice before they have to evacuate if the hotel asks them to leave. Either of those things would have signaled to us to do our own laundry, which I believe would have helped none of us experience the stress of what actually happened. When my parents and I arrived back at our hotel at the end of a long day with my two young children, we were told that our family had ruined a mattress due to our youngest having an accident, and so we were being immediately evicted and charged a $200 fee. When we went back to our room, we could find no evidence whatsoever that the mattress had been damaged, or even that urine had penetrated past the first sheet. When we walked back to the lobby to try to persuade the receptionist to consider an alternate solution, he immediately called the police, which terrified our children and was totally unnecessary, as we were already packing up to leave. The police were rude to my mother, who was acting respectfully toward them. The sudden eviction was very stressful, since Salida has very few vacancies last-minute. We’d already made reservations for activities throughout the next few days that we couldn’t cancel, so we wound up jumping from one hotel to the next, living out of our cars food between check-outs and check-ins. It was so stressful that my parents left to go back home a few days early, and it gave my parents such a bad impression of Colorado that they’re reluctant to try to visit me and my kids again. When the hotel manager was informed by my dad’s credit card company that they had approved a stop-payment request for all but the nights we actually slept at the hotel, not the additional days they tried to charge us or the $200 for “replacing the mattress”, the manager wouldn’t quit calling and texting my mother’s phone. I told her that my parents were too stressed out by their experience to want to talk to anyone from her hotel anymore, and my mother messaged her that she was being blocked. Despite that, she reached out again several days later, from a new number, implying that she wanted to resolve our dispute amicably. We didn’t respond because the first time she left a voicemail saying something very similar, I called her back, and she proceeded to talk nonstop over me, yell at me, and hang up when I told her that I was going to give her one last chance to try to make things right. If she meant what she said in her text, then her refunding my dad the first two nights would be a show of good faith that he would receive as a message that he should never have been evicted for generating too much laundry. I’m not sure that any action at this point could make any of us want to Salida again, or recommend this hotel, but a change to the terms and conditions would probably be

Great job!! Was apprehensive about motel like accommodations but this was perfectly executed!!