Safari63294444008
22 maj 2024
At first everything seemed ok. The room wasn't fancy, but it was spacious, appeared clean and had a comfortable lay out for us. But then we pulled out the hide a bed and found mouse feces and that the blanket had been chewed. It was late, we were ready for bed and had children with us, who needed to go to sleep. So my husband and son in law went to the office, and reported the problem. We were offered another room but it was late we were unpacked and the kids were ready for bed. The person at the desk seemed genuinely appalled at the situation and assured us that the manager would make thing right, but they also said that housekeeping was gone for the night so all they could do was to give us fresh bedding. We took the bedding, and changed the sheets, carefully rolling the dirty sheets and blankets up and placing them outside of the room. The next morning we were again assured that the manager would be contacting us. In the two weeks since our stay there, my husband has called the hotel and emailed the address on the manager's business card with no response.
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