The Anniversary Inn - South Temple

I've stayed 3 times at this hotel for work events and really liked it until I prepaid for a stay I had to reschedule later. When trying to reschedule it after receiving a check in email, their email doesn't work, and I called 9+ times over the course of 3 days and no one picked up the phone. I received a text confirming my check-in (while I was not there) and it mentioned I could text back. So I did, explaining my attempts to reschedule and nada. No reply. I didn't want a refund, I just wanted change my date and they made sure to ignore me, effectively forfeiting my stay, which was already paid for. I'm so bummed, but I won't be coming back here. That is NOT how you treat repeat bookers. I had had the idea to book a different room each stay too since I visit SLC for work 3-4 times a year. But NOPE! Not cool.

Besides not mentioning that the rooms are only accessible by stairs which was very difficult for my disabled husband, the rooms are definitely not worth the price. The hairball in the tub, the stained robe, no in room coffee. Breakfast would be nice with more than 1 cup of coffee. Won’t stay again.

We stayed at the south temple location. We did a pre check in and said we would be there at 5:00. We came later at 6:45 and was told our room wasn’t ready and we had to wait 30 more minutes, finally getting to our room at 7:15. The room had zero sound proofing, hearing all the cars on the road next door. In the morning they brought breakfast and had a used salsa included with breakfast. Trying to leave there was a car parked behind us blocking us in. I had to go back in and the front desk said, “oh, that’s probably the housekeeper, I’ll have her move”. They sent me a survey and I let them know of the issues, with no one ever getting back to me. To top it off we used a gift card and had a zero balance on our invoice, and then 2 weeks later I noticed a charge of 217.00. Would never stay here again and would advise anyone else to save your money and stay somewhere nicer.

We had a great experience at The Anniversary Inn. Everything was very clean, and the breakfast was absolutely delicious every single morning. The staff was always very helpful and kind. We also loved staying in a Victorian home.

We have stayed at the Anniversary Inn for the last 5 years and this was the worst one. The fireplace was broken and we were never told about it, they had no one at the front desk to adjust the central thermostat so our room was freezing cold all night(from 10.30-8am), the berries in the parfait were frozen to the point of being inedible, and the check in lady was short tempered and almost rude. We informed the lady at check out and she said she would let the manager know and have the manager call us to further discuss our issues and what could be done to remedy it, and that has yet to occur(we checked out on Saturday. I'm writing this on Monday).

This room is the only one at both Salt Lake locations that has a shower that is not connected to the use of the jetted tub, but there is no lighting in the shower. We hung a flashlight and a headlamp from the curtain rod to have enough light to shower by. Also, rooms are not individually temperature controlled. Even after the difficulty of reaching the ceilings to close the vents, we had to put up with being too hot because other rooms asked for the thermostat to be turned up. Other things to be aware of: minimum parking available, three floors and no elevator, fridges work great but the freezer portion does not keep food frozen, no microwave is available for guest use.