Quinta Real Saltillo

Beautiful construction - lousy operation! We reserved 5 rooms for a wedding for two nights. Last minute, two couples canceled for the first night, the hotel said - no refund! Ok, accepted since it was last minute. The next day, the late comers arrived and were told they had to pay a "penalty for no show"! I had to go and protest in person for the receptionist to back off (I had paid the five rooms for the two nights, so what additional penalty?). Next thing: starting at 9 am, drilling with a power tool in what seemed to be the adjacent room. Why remodel on a Saturday when your hotel is full because of two weddings instead of doing it some day during lower occupation? How can you occupy and charge full rate for a room adjacent to a very noisy remodeling? Reports and complaints had no effect! Bad operation at this hotel! Disappointing for what is usually a great hotel chain with beautiful installations....

Excellent service and food! The dinner and wine were amazing! It is a good place for go with friends and of course with a date You spent a good night eating good food, talking and drinking; while the music is playing. I will be back, I’m ready for the next one.

The staff is not helpful when I tried to change my dates even. Additionally, the rooms are outdated for the price you pay. The location is not close to the downtown and it’s worth it to stay closer to stay in another hotel closer to downtown to be closer to better restaurants.

Great value, beautiful garden, clean spacious rooms and great service. Also a convenient location. Hotel restaurant food was better than average but the Sunday brunch was amazing. Including the great live music!

This hotel is just beautiful. However, over priced with a poorly trained staff. Our toilet was broken. We paid $40 for a very sketchy breakfast…..it was not included. There was a overflowing trash can in the outside cafe area. The towel were rough and scratchy. The receptionist gave my husband someone else’s bill…..their room was considerably less expensive from our inflated bill. Overall one of the worst experience we have had as world travelers.

The location of the Hotel is nearby Costco and new plaza with many options to go around and it is very safe area to visit and stay. I would strongly recommend this Hotel to any other people. First of all, Hotel manager fully supported to arrange dinner tables with special courses and diverse beverages which the taste of food was so excellent and for the meeting arrangements such as coffee and refreshments are very fast and good. Also, Hotel manager helped to get the key in advance to save the time of check-in and the conditions of the room was good and big and clean. Everyone in the Hotel was very kind and lovely and we all feel like at home.

Nuestra boda se celebró en el Hotel, y fue maravilloso, de por si el hotel y salón es precioso, la comida, las vistas, pero la atención fue excelente durante la planeación, siempre estuvieron para atender mis dudas en todo momento, apoyandome y guiandome, me llevo esta experiencia en el , nuestras familias que venían de fuera de la ciudad se hospedaron en el hotel y quedaron encantados, gracias especialmente a Ale Hdz que siempre estuvo apoyandonos, al capitán, la comida deliciosa y servicio ni se diga, elegimos el mejor lugar para llevar a cabo nuestra boda, super recomendados , gracias por todo.

El personal cuenta con una atención excelente, el restaurante tiene un sazón muy exquisito y las instalaciones demuestran elegancia en todos los sentidos. Se cuida cada aspecto, desde la llegada hasta la despedida. Es una joya dentro de la ciudad de Saltillo y considero que es una buena opción de alojamiento para viajes de negocios en la región.

No tiene nada que ver con el Hotel pero si podria llegar a que sus clientes no sientan incomodos: El llegar al aeropuerto y despues de rentar el auto, tome mi movil y coloque en en goggle maps "Quinta Real Saltillo", inmediatamente me dio la ruta, sin embargo al llegar al fin de la ruta me decia que habia llegado a Quinta Real pero fisicamente era el sector salud de Santillo. Perdi al rededor de 1.5 hrs en lo que hable al hotel y me ubicaron. Ojala puedan tomar accion al respecto para evitar que algun cliente mas tenga el mismo inconveniente. Esto lo reporte al chico que me recibio en el hotel para hacer el checking. Gracias