Royal Saly

Leider ins Alter gekommen!! Schone Garten , Strand, fehlt aber viele .

Les repas sont pauvres et de bonne calite vraiment !!!

I was really looking forward to this stay. I booked one off their most expensive rooms. One off the worst experience i have ever had in a hotel room. First they placed me all the way back. Basically not living by the beach at all like promised. The area is so huge. I asked them why, and they could not answer even i get this confirmed in my booking. The room reminded me off an ongoing renovation project. The safe and toilet did not work. The rooms are really filthy, when i lifted some things from the walls their was bird poop behind. Also under the bed so much dirt. I got sick on my second day their. I believe it was because off the food i got on the restaurant or just the fact that it`s so dirty in my room that something happened while staying there. I understand that in a country where French is the language you cannot expect them to speak anything else. But i kinda do when in comes to a place like this. They dont understand or speak any English. Impossible to communicate. Because they dont wanna try. So for everyone who dont speak French, do not use this hotel. The only thing that is ok with this place is the actual location. I might have gotten really unlucky with my room. But i doubt since i walked around looking and saw many off the same standard.

Beautiful place but terrible management, disrespectful security personnel. This hotel has some hidden mafia-like practice of charging 36000 for allowing guests to receive visitors in their rooms. That is in Senegal, a supposed free country. What a shame! Very disappointed.

We stayed at the hotel for 9 nights with our two young children and some friends who also had their kids with them. We found it a real mix - the setting was really beautiful - gorgeous beach, lovely pool and nice looking huts to stay in, but there were lots of annoying problems throughout the holiday. Firstly, the food looked pretty decent - but it tasted fairly average unfortunately. As the hotel is all inclusive, this left us feeling like we were a bit stuck for dinner (although we ended up going to another hotel to eat a couple of times for a bit of variation). The puddings in particular weren't great - they looked awesome, but often just didn't taste of very much. Secondly, dinner is from 8-10pm. Maybe this is fine for many guests from the Mediterranean, but it was really late for our kids (who are normally in bed by 8) and there was no flexibility offered and no way of ordering dinner early from the restaurant or something. That left us with ratty kids getting tired and staying up late, or going to bed hungry. Another annoyance was the very loud music being pumped out by the pool. The clientele when we were there were hardly 18-30 party animals - almost everyone either had kids or were in the older age bracket, so it didn't seem to fit and ruined the general feeling of peace on the beach and down by the sea. The loud music continued into the night with raucous drum performances every few nights and loud music and singing on others. That started at 10pm and went on for a couple of hours most nights, keeping us and the kids up even later. For families I would recommend asking to stay further away from the restaurant so this would be less of an issue. Also, although there weren't many mosquitoes visibly around, even in the evenings, we got bitten to death at night. There were no mosquito nets over the beds and I assume that they were getting in through the thatched roof as we weren't able to track them down and get rid of them. My little one got 50 bites over a couple of nights and I had a couple of dozen - even using DEET and trying to cover up at night. I could barely sleep with them buzzing in my ear and ended up wearing full length clothes all night to avoid getting savaged every night! Annoying not to have nets which would have immediately solved the problem and are standard in many other hotels we have traveled to around Africa. Some more positive things were the availability of taxis outside the hotel, who the hotel were able to call for you if you wanted. We went on a tour to the nearby Bandia Reserve which was pretty decent and the (quite grumpy) hotel events guy was able to arrange this easily. The staff were nice to the kids, although a bit rude and non-responsive to us which didn't make us feel particularly welcomed. Also for fellow Brits or other non-French speakers, the staff didn't speak much if any English (to be expected and we speak reasonable French so were able to get by). There was a bit of gentle harassment from sellers

Nous venons au Sénégal et plus précisément à Saly depuis 2004. Depuis 2006 et après avoir testé plusieurs hôtels sur le bord de mer, nous sommes restés fidèle à l’hôtel Royam qui nous a charmé dès notre premier contact par ses jardins magnifiquement entretenus, ses chambres en forme de cases et bien équipées, sa piscine, son bord de plage et son petit restaurant les pieds dans le sable. Nous trouvons qu’il est le plus beau de Saly par sa situation géographique, son infrastructure noyée dans une belle végétation. Il nous a fidélisé et depuis, nous y revenons chaque année deux à trois fois. Les tarifs sont raisonnables et on y mange bien. L’accueil est très chaleureux et le personnel est d’une gentillesse extrême. On s’y sent comme en famille. Le seul bémol est que depuis 2023, un nouveau responsable, voire peut-être le directeur de la restauration, est apparu. Nous le trouvons très désagréable et imbu de sa personne ! Nous l’avons entendu parler au personnel de salle ou de cuisine d’une manière vraiment très désagréable et très gênante vis-à-vis de ce personnel ! Je ne sais pas pourquoi cette personne est tenue à ce poste. Nous faisons tout pour l’éviter. C’est le genre de personne qui tuerait père et mère pour arriver à ses fins. Nous avons rencontré des touristes français lors de notre dernier passage à l’hôtel qui nous ont dit qu’ils avaient eu une altercation avec ce phénomène, appelé je crois Romain. Ils ont voulu lui communiquer leur avis sur certains points au niveau de l’organisation interne. J’espère qu’un jour le directeur se rendra compte de la vraie valeur de cette personne. Hormis ce problème récurrent, je conseille vivement cet établissement à tout le monde