Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

出行前我讓攜程的客服幫我再把海外訂單都確認下，因為我們帶小朋友，很多房間都訂了沙發床，客服説衹要有確認號就沒問題，事實上還是會出問題。比如前台説你衹訂了一個人的房間，我出示確認函顯示兩大一小，搞了很久才勉強同意幫我們鋪沙發床。如果事先再確認好可以省很多事。 酒店本身有上百年的歷史，在老房子裏重新裝修過，很有歐洲宮廷奶奶風，套房面積闊綽，還加了了自動馬桶蓋，在歐洲很難得。 床品和布草都挺舒服的，就是行李太多不好拎上樓，內部蜿蜒曲折。備品用的是bredo，香味好聞。 早餐不算豐富，乾巴白人飯，鮮榨橙汁好喝。 服務算奧地利地區比較nice的，英語交流沒問題。

非常好的一家酒店有情調

High quality hotel, pricey but excellent service, staff friendly and attentive. Rooms older in style but first class in quality, comfort. Restaurant Herzl adjacent and associated has very good food and deco. Location in heart of old city excellent for walking, exploring. No views but great walks abound just out the door, along the river or up to the castle. Is short taxi ride from train station. Surrounded by fine shops, eateries, and history. Well worth special stop over for exploration of region, even day trips.

I’ve been visiting Salzburg since 1995, and with our daughter now living here, we’ve stayed in many different places over the years. But none have felt like home the way Hotel Goldener Hirsch does. The hospitality is exceptional. Warm, attentive and genuine. From the moment we arrived, we were made to feel not just welcomed, but cared for. Our room was beautifully appointed, with a view overlooking the Pferdeschwemme. It was comfortable in that rare way that makes you want to unpack, settle in and stay a while. Breakfast service delivered to our room each morning allowed us to ease into the day with quiet and comfort. In the evenings, we found ourselves at the hotel bar both before and after dinner, drawn in by the atmosphere and the incredibly welcoming bartender. I wish I had gotten his name. His professionalism, beautiful cocktails and way of making everyone feel like a regular added a layer of warmth that made those evenings feel special. I'm going to return. Hotel Goldener Hirsch is more than a luxury property. It’s where we’ll return, again and again, because it feels like coming home.

Pro: Fantastic location and both restaurants are great! Con: many stairs where no elevator goes to, inexperienced front desk and the beds are awful. We hardly slept even though we got a suite, after 2 nights we were glad to leave. Sad. Tip to Management: invest some of the high prices you charge in new pillows and duvets along with mattresses.

Excellent hotel in alpine chic, furnished with antiques. Excellent location in Getreidegasse, allowing for immediate exploration of Salzburg’s Old Town and walking to Festspielhaus. Excellent breakfast and recommended lunch. Bar also recommended.