Ascott Waterplace Surabaya

Ascott Waterplace Surabaya recensioner

Ascott Waterplace Surabaya

Waterplace Residence, Tower D1, Jl. Pakuwon Indah No.KAV. 3-5, Babatan, Kec. Wiyung, Lontar, Sambikerep, Surabaya, East Java, 60126, IndonesiaVisa hotellinformation
Ascott Waterplace Surabaya
Ascott Waterplace SurabayaAscott Waterplace SurabayaAscott Waterplace Surabaya
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Gästrecensioner

9.3/10
Utmärkt
65 recension
Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.4
Service9.1
Renlighet9.2
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Alla recensioner(65)
Positiva recensioner(65)
Recensioner med foton/video(16)
Vänlig personal(15)
Utmärkt vistelse!(13)
Utmärkta rum(8)
Nära shoppingområde(7)
Praktiskt för shopping(7)
Gästanvändare
Lägenhet Deluxe med 1 sovrum
Bodde på nov. 2024
Ensamresenärer
1 recension
9.5/10
Otroligt
Publicerades 31 dec. 2024
Service was awesome , the staff are all warm and respectful. Location is also very good
Översätt
Svar från boendet: Dear Valued Customer,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingGuest Service Manager
Gästanvändare
Lägenhet Deluxe med 1 sovrum
Bodde på mars 2024
Familj
14 recension
7.5/10
Publicerades 28 apr. 2024
room is.well decorated, kitchen is nice to.have, cutlery and other kitchenware is enough.to cook a nice meal. the mall is just across the street, the mall is ok with many restaurant and two supermarket. the service is complex and redundant with many paperwork. if you drive a car it will be even.more ridiculous.
Översätt
Svar från boendet: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations for improvement in regard to too many paperwork which we sincerely apologize for.Kindly be rest assured that we will continue to put in every effort to ensure that our guest's staying experience would be an extraordinary one. Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely,Monica SihombingAsst Guest Service Manager
Gästanvändare
Lägenhet Executive med 1 sovrum
Bodde på mars 2024
Familj
4 recension
9.5/10
Otroligt
Publicerades 15 apr. 2024
We had a good stay with family. Great location close to the malls you can find everything you need. However my kids was upset the main beach pool was under maintenance we couldn’t use, but the big pool can. The apartment is nice and cozy.
Översätt
Svar från boendet: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!It was a great pleasure having you stay at Ascott Waterplace Surabaya and thank you for sharing your feedback about your stay experience with us.While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your feedback with regards to under maintenance beach pool related to safety reason which we sincerely apologize for.Once again, thank you for staying with us and we look forward to welcoming you again, giving us another opportunity to serve you and family better. Yours sincerely,Monica SihombingAsst. Guest Service Manager
Naicha
Lägenhet Deluxe med 1 sovrum
Bodde på feb. 2024
Affärsresenärer
8 recension
10.0/10
Enastående
Publicerades 3 apr. 2024
Service was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Översätt
Svar från boendet: Dear Naicha,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!And we also would like to thank you for your understanding our situation when the nature disaster happened during your stay in our property.We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Grcnat
Lägenhet Deluxe med 1 sovrum
Bodde på jan. 2024
Familj
6 recension
9.5/10
Otroligt
Publicerades 6 feb. 2024
Perfect place to stay especially if you are with big group! Located in a strategic spot of west Surabaya.
Översätt
Svar från boendet: Dear Valued Guest, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing Asst Guest Service Manager
Augustinus Ivan Christian
3 sovrum Executive Lägenhet
Bodde på dec. 2023
Familj
11 recension
7.5/10
Publicerades 24 apr. 2024
the management nto friendly at all they talk badly dont give any solution
Översätt
Svar från boendet: Dear Mr. Augustinus Ivan Christian,Warmest greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience.Related to your feedback to our property, may we ask your kind assistance to provide us more detailed data regarding the incident you experienced or to contact you directly for us to investigate further. We are looking forward to hear from you.Best regards,MonicaAsst. Guest Service Manager
18169363
Lägenhet Deluxe med 1 sovrum
Bodde på jan. 2023
Res med vänner
51 recension
8.5/10
Mycket bra
Publicerades 3 mars 2023
The room is perfect, included refrigerator and one small living room, but breakfast was too simple compare with others.
Översätt
Svar från boendet: Dear Sir/Madam,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
Gästanvändare
Lägenhet Executive med 1 sovrum
Bodde på mars 2023
Familj
2 recension
8.0/10
Mycket bra
Publicerades 18 maj 2023
good place, good service 👏
Översätt
Svar från boendet: Dear Guest User,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst. Guest Service Manager
Gästanvändare
Lägenhet Executive med 1 sovrum
Bodde på jan. 2024
Affärsresenärer
2 recension
10.0/10
Enastående
Publicerades 26 apr. 2024
Nice place and nesr to many places
Översätt
Svar från boendet: Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager
Soon Yee
Lägenhet Deluxe med 1 sovrum
Bodde på juni 2023
Par
4 recension
8.0/10
Mycket bra
Publicerades 22 juli 2023
Everything was fine, if room service is provided will be better
Översätt
Svar från boendet: Dear Guest User. Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager
DMBDMB
Lägenhet Executive med 1 sovrum
Bodde på feb. 2023
Affärsresenärer
24 recension
10.0/10
Enastående
Publicerades 3 mars 2023
Great location, all my meetings were in the area. Service was great arrived way early at 9am so dropped bags off and went to meetings came back at 2pm and my bags were already in the room and room was kept cool. Breakfast quite standard but worth the 130k especially since they open the restaurant at 5am and I had to leave for the airport at 6am. All in all will stay here again
Översätt
Svar från boendet: Dear David Michael,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Best Regards
Floraview
Lägenhet Deluxe med 1 sovrum
Bodde på dec. 2022
Par
3 recension
10.0/10
Enastående
Publicerades 24 jan. 2023
My second time staying in this premise. Staff is on task and are prompt in helping us solve transport issue to my next destination
Översätt
Svar från boendet: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Diego
Lägenhet Deluxe med 1 sovrum
Bodde på dec. 2022
Annat
27 recension
10.0/10
Enastående
Publicerades 8 feb. 2023
Very good location, welcoming staff and great service. I felt like home and very good breakfast.
Översätt
Svar från boendet: Dear Diego T.Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Thank you
Gästanvändare
Lägenhet Executive med 1 sovrum
Bodde på apr. 2022
Familj
1 recension
7.5/10
Publicerades 19 maj 2022
Less clean than my last stay. Need to improve the cleanliness. I found a urine stain on toilet seat, right after i enter the bathroom. My partner sneeze a lot because of the dust
Översätt
Svar från boendet: Thank you for your support and for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated for your feedback for our further improvement. We look forward to welcoming you again at our Serviced Residence.
Paulus Siswanto
Lägenhet Executive med 1 sovrum
Bodde på aug. 2023
Par
8 recension
10.0/10
Enastående
Publicerades 10 nov. 2023
Very nice and clean hotel.
Översätt
Svar från boendet: Dear Mr. Paulus Siswanto,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica Sihombing Asst Guest Service Manager