Festa Winter Palace Hotel

We chose this hotel because of its location and spa. The room was a family room and it was very spacious with a lovely balcony and view. The beds were comfortable and the bathroom was well equipped. The communal areas around the hotel were nicely presented and the spa was good (although perhaps not the best compared to the other 5 stars). A few people did question the pool temperature and the fact that there was no jacuzzi. Breakfast was as expected although it felt a bit cramped- they could have laid out the food area better to prevent bottle neck queues. The main thing they could have improved on was the front desk service (left wanting) and restocking the complimentary water, tea and coffee (which they wouldn’t do despite us staying for 4 nights as a family and it being supposedly 5 star). That said, we would stay there again due to its location.

This is the best Easter vacation we had. And this was thanks to everything about this hotel from all the people there to the food and rooms there. The Receptionist team Yoana and the rest led by the Manager Svetlana were so accommodating and seeing us with kids and as a big family were able to upgrade us. Always available. Cheff Georgi is high class and his food was just delicious and full of choices. He took care of the kids and made sure to present the food . The Hostess there Desislava and the servers were so nice and responding to all our request with no mean or grumpy faces typical for most Bulgarian restaurants. The rooms are very very clean and species and the hotel has this heavy styles with sturdy furniture that shows the high class. Has a great salt room which my little one needs. And not last the kids entertainers there Emi and Lora took such good care and made all types of fund games and events for the kids. This is our hotel from now on in Borobets and Easter there will be a tradition from now I

The service and food are at a great level. Maybe one of the best place in Borovets with an extremely kind and professional waiter Anton. He is always kind, polite and responsive. I recommend it even just for coffee, lunch or dinner. The atmosphere is great.