Decameron Marazul - All Inclusive

The hotel is in horrible conditions. Please don’t book here. The photos are misleading. The service is terrible. No air conditioning in the rooms, no beach, not clean rooms and they are hostel rooms, the food is terrible. We had to transfer to another hotel of the same chain which had air conditioning but the rooms were also like a hostel room.

My recent stay at the Decameron Marazul San Andrés was a mix of positive and negative experiences. While some staff members, such as Hazam, Kaizei, Eder, Daphne, and Mrs. Lida, were exceptional in their attention, the hotel's infrastructure and certain services left much to be desired. Despite paying the full rate, my initial experience was disappointing and I have not received any monetary compensation for the inconveniences. The room assigned to me on the first night was in poor condition, with a paint smell and was not properly cleaned. The hotel's infrastructure shows signs of deterioration. The air conditioning was not working properly, there were flooding problems, and some facilities, such as beach chairs and restaurant curtains, were damaged. Additionally, the à la carte restaurant, Caravelle, was closed during my stay. The multi-vacation program turned out to be a disappointment. As a member, I expected better rates and benefits, but the booking process was complicated and the prices were not competitive. As for the services, the lack of hot water in the showers and problems with the toilets were inconveniences. I also miss having healthier options at the bar, such as natural juices and sugar-free drinks. Despite these drawbacks, the kindness of some employees and the improvement in the quality of food were positive aspects of my stay. However, I consider that the value for money was not as expected. I recommend that the hotel invest in maintaining its facilities, improve basic services, and offer a more attractive multi-vacation program for its members.

This place is no "first class paradise". Far from it. When we visited Marazul in July the air conditioning wasn't working. It wasn't working in the reception area, and it wasn't working in our room, where the temperature was 32 degrees celsius (90 degrees fahrenheit), but they told us it would be working soon, so we went to the pool. There were a lot of angry guests at the pool complaining about the air conditioning, and while we were there a young woman cut her foot on broken glass in the pool, so went to the beach, but there was a lot of garbage in the water and it smelled foul. We packed up and demanded a refund, so they sent us to another Decameron property, San Luis, which is less expensive, and they refused to refund the difference. Avoid this place.