Country Inn & Suites by Radisson, Lackland AFB (San Antonio), TX

Friendly staffer and very close to Lackland AFB.

Loved the location, was only a few minutes from Lackland AFB and showed a great deal of pride in such, specially accommodating those visiting the base. Even providing food outside of their normal breakfast times. That being said, the tile divider was falling off so would catch when you walked though, door chain/bar was broken and missing, refrigerator was missing a leg so nearly fell over any time you’d open the door.

The staff was amazing! Fast friendly service! The only things that I didnt like was many of the outlets didnt work and the 2 USB plugs didnt work. However they did accomadate us with plugs for our cords. Overall, it was perfect though because it was so close to Lackland AFB, which made it so easy to go back and forth for the graduation ceremonies.

When we arrived, we found out that the pool was not available. We arrived in the afternoon of a Tuesday. It was not available until late on Thursday. I understand maintenance however I wish we would’ve known this in advance. Also, when we did get to use the pool. It appeared that it could use a good sweeping around the outer perimeter of the pool area. Also in our room room 223. I moved the chair to read a little bit easier and found a dead cockroach behind the chair. I covered it with the floor lamp because cockroaches creeped me out. Other than that all was OK.

I chose this property because I was traveling with a toddler and the rooms on the internet looked pretty big, and they showed a wide array of food for breakfast, along with the sparkling pool. When we arrived, the room had an awful smell to it, the pool was closed, the bathroom was dirty, the walls were cracking, the phone didn't work, there was no streaming service on the TV, the hairdryer was broken, the floors were dirty, turning our feet black. Not to mention it was SMALL! I went to the front desk to voice my concerns, they didn't really seem to care, they had the housekeeper clean our bathtub, but come to find out the shoe mark and other dirty spots were stains, they unplugged the phone and said I needed to just call using my cell phone, as for the pool gave me the option to go next door to an indoor pool at another hotel. I had no choice but to stay here for the remainder of the week, since it was graduation week for the AirForce all other places were sold out. Don't stay here go to an Air BnB. I am seeking a refund through coorporate.

The pool was not in service and the lady that drives a white SUV Mazda literally almost ran me over twice...