Hampton Inn & Suites San Antonio-Downtown/Market Square

#好評#對安全性，床品舒適度，酒店氣味滿意；酒店洗手间卫生值得加强

Unpleasant smell in the hotel and in the room, running condensation under the air conditioner (I applied twice in 3 days to have it fixed. I don't know if it was fixed in the end or if it will continue to leak into the room. I saw a bunch of ants near the coffee. The room is quite dirty, and the dust layer on the desk lamp indicates that it has never been wiped. I saw a cleaner mopping the floors in one of the rooms with a towel, exactly the same as those provided to guests. At the same time, when I asked for extra sheets to make up the sofa bed, I was asked why I needed them, and they said that housekeeping was not allowed to give extra bedding.… All in all, it's a shame. It was unpleasant to be there. And when I checked out, they also charged me $36 for parking in front of the hotel, which I didn't know about. The administrator said that it is indicated on the website. I'm definitely not going back to this hotel. I do not recommend anyone to stay here. Last time I stayed at the hotel across the street, the price is the same, but cleaner and more pleasant, parking is included in the price.

Rooms are very clean, quiet and comfortable. Nice breakfast but could add another waffle maker. Parking lot it doesn’t have enough spaces but you can park in the building next to it and does have roof.

Cold breakfast and Humid pool room. Great location. The room was very comfortable. The only concern we had was the food during breakfast. It was cold both mornings we went. Seemed like it was rushed to served but not heated . It was terrible. Pool was nice but one of the days it was very humid and towels were not stocked.

Only question I have is, why did I get charged $25 to my credit card. I know they said when I checked in. They would put a $50 hold on the credit card. And after I checked out, it would be given back. I checked this morning and they only gave 25 of the 50 back.

We wanted to be int he city for Fiesta and this was further from downtown than I had thought, but we walked it in 25 minutes, not bad as we need the steps. Clean safe hotel, good breakfast.