SimpleStay Suites - Downtown San Bernardino

THE OWNER SAID HES OKAY WITH A BAD REVIEW, SO HERE WE GO! I would give this place a negative 100 rating if possible. We stayed here for an event at the NOS Center for New Year's Countdown, checking into our room at 7 PM on December 31st. Unfortunately, the room was infested with roaches of all sizes (photos attached). When we reported the issue to the manager, he seemed entirely unsurprised and offered us a can of bug spray as a solution, which was unacceptable. After leaving the room for the event, we returned at 4 AM to find the situation even worse—roaches were everywhere: on the walls, bed, bathroom, and tub. It was unbearable. We immediately packed our belongings and went to the front desk to request a refund. The manager shockingly responded, "You should’ve told me earlier you didn’t want the room so I could give it to someone else!" Unable to stay another moment, we drove an hour and a half back home in the middle of the night. The manager promised to speak to his "manager" (although he appeared to be the owner) and assured us of a refund in the morning if we left the key with him. When we followed up the next day, he accused us of attempting to scam him, claiming, "A lot of people stay here and try to scam me." This is utterly false and unacceptable. The room was unsanitary, and charging such inflated rates while advertising “clean rooms” is misleading and unethical. While we will address the refund with our bank, the larger issue is the appalling state of this establishment. Potential guests deserve to know the truth about what they are booking.