Elke Spa Hotel Superior

On arrival we were not greeted, we waited 10 minutes before a grumpy looking man asked for my credit card. No warm welcome, how was your flight etc. then pointed to the lift and left to get on with it. The room was Beautiful , spacious and comfortable. We had upgraded to a city balcony view, but pointless as no chairs on said balcony. Breakfast was nice. Self service, usual fare. Staff in restaurants seemed friendly. Reception staff Rude and frosty . Maybe because we’re British and it’s Russian owned but who knows. Spa was a joke, nothing was working. Hotel is Perfectly situated for harbour, beach and restaurants. I’ve been coming to Sant feliu for nearly 50 years, from a child. And have stayed in most hotels and apartments over the years. This has to be the most beautiful but most unfriendly . Never again! I’ll stick with the budget hostel Del Sol up the road. Not as glamorous, but super friendly. They treat guests like family

We came to stay at this hotel after a terrible experience at another 4* hotel in town and it was night and day in terms of customer service, room and amenities age. It’s right across the street from the beach and walking distance to many restaurants in town. We enjoyed the kids club play room as well, the rooftop pool with great views, the on site restaurant for lunch and daily breakfast. WiFi was good throughout and it also had parking available. Overall great value as well with the family suite as well.

Don't let the comparatively low fares lure you in, this is not a 4-Star Superior hotel. The Spa is tiny and the sauna did not work. Moreover, Spa access is once per reservation, not per day. Breakfast is good but not overwhelming. Rooms are okay but small. Generally speaking, the level of service and attention is not worthy of a four star hotel. In case of problems during the stay, the Russian owners are not reachable.

Great location. Nice clean room with comfortable bed. Stayed October 23 for two nights. Breakfast was included and was very good. My only criticism is you only get one hour free use of the spa facilities, after that it is 10 euros per person, per hour, which is expensive. This was disappointing when we chose a spa hotel because it was out of season. I would recommend the hotel though and would stay there again.

This was our third stay at the Elke Hotel and I don't usually write reviews as I stay at many hotels but this hotel is a jewel. A very good example of a four star hotel that deserves five stars. It has the right balance between privacy and amicable and honest service. Eugenia in particular has been wonderful every time we come. She is pleasant, helpful and good at her job. Also a big shout out for the rest of the reception team and the breakfast manageress - who remembered what we liked and made sure we had perfectly cooked fresh fried eggs every morning. The place and room are spotless and clean, welcoming and nice and new yet warm. the rooms are spacious and comfortable. Even though we had to change hotels for the last night of our stay in San Feliu as the were closing down for a few days after Christmas so the staff could spend time with their families for the holidays, we respect that as it shows management appreciates its staff . Thank you again for a wonderful stay. Oh and the Spa is fantastic - new and very clean and welcoming.

Estancia desafortunada. No se pudo utilizar la reserva de SPA por motivos de salud. El hotel se negó a la devolución del importe pagado, dándonos un vale para su utilización si volvieramos en un futuro. Un hotel de esta categoría debería ser más flexible con la clientela.