Eden Roc Hotel & Spa by Brava Hoteles

El hotel es una maravilla en cuanto a la ubicación. Por sus vistas al mar, pero el primer día sólo se nos ofreció comida de snack cuando nos habían dicho que habría menú o buffet. Eso trastocó nuestros planes.

非常好 早餐好 房間大 海景很漂亮 下次還會入住

The most amazing views of the ocean and scenery can be seen from Eden Roc Hotels in Spain. Most relaxing place in Costa Brava area. Staff is friendly and speak English - multi languages. Breakfast and Dinner buffets provide delicious choices for everyone. Highly recommended!

We booked at the Eden Roc Hotel for the FIRM 2024 conference and we had a wonderful time. The views and the facilities at the hotel were beautiful and the staff were so incredibly helpful. A big thank you to José Maria, Miguel, Agustin, André and the rest of the staff for making our stay a truly unforgettable experience. We hope to see you again soon!

This hotel is an absolute gem - such a beautiful spot on the rocks/in the bay with the layout maximising the stunning views at every opportunity. We had a sea view family room with massive panoramic windows giving us the best start of the day. The service was great and we thoroughly enjoyed our stay. At breakfast there was plenty of choice and good quality produce and there was even cava which is a lovely touch. The pool area was very relaxed and no loud music or distractions and no great 8am rush to reserve sunbeds which often happens at other hotels/resorts. Couple of small niggles - the pigeons at breakfast on the terrace meant that the experience was not perfect and the wifi was a bit temperamental but worked fine most of the time.

What a nightmare experience at this alleged 4* hotel, do not recommend unless you enjoy being frustrated and ripped off on what should be your vacation. We were forced to book 2 rooms due to occupancy (2 adults/one 2 yo, one 8 yo) and asked for adjoining/connected rooms. Melanie confirmed that rooms were next to each other but didn’t mention they do not communicate. We got the last rooms in the hotel, in the basement, basically worst in the hotel, nothing else was available but were told by staff (Christopher & Susanna) if we stay the night we would only be charged for that stay (we had originally booked 4 nights) and they will cancel the rest of the stay. The rooms are maybe 1*, old, musty smelling even with AC on, and we only used one of 2 rooms as we could not leave the kids alone. Walls are paper thin, you can hear everything and we were woken up many times throughout the morning. We didn’t have a Do Not Disturb sign and cleaning woke us up at 9 AM then again reception who called our room as magically new rooms became available. We chose to leave due to poor service and new staff at reception upon check out surprised us by claiming we have to pay for yet another night despite confirmation of our cancellation. They are now refusing to return our payment to the credit card and claiming finance department will return to our bank if management approves. My advice if you really want to stay here is book a sea view in one of the new parts of the hotel, but not sure how you can make up for the poor reception staff and fraudulent management practices.