Gästanvändare
4 februari 2025
Friendly greetings from our shuttle driver, Romero, who also offered to stop at a grocery store along the way which was much needed because boy did I need a water and an energy drink! Very nice man, told us a lot about the surrounding areas and cracked us up a bunch! Once here, we were greeted with friendly faces, a cold towel, and a tour of the facilities. Staff were so warm and welcoming! Freddy was the one who greeted us and gave us our initial tour, very friendly and courteous! For the events we had scheduled we coordinated with Onil who prepared us for what to expect with each tour, and would even call the room to ensure we met up to confirm plans. He is knowledgeable and accurate with everything you can expect on your tours. Our entire time here, which now feels too short, was so pleasant. Walking distance to town(though prepare for a steep climb back to the hotel, but short one). The only thing I could say negative, was that the beds need new mattresses. But overall, the experience of hotel and staff was wonderful, excellent service, we would 100% stay again. We especially want to mention our tour guide for both our Barton Creek Cave Tour and our combo Xunantunich/Cahal Pech tour that was booked with the resort, Cruz!! What an absolute pleasure it was to have him as our tour guide for both of these. Very friendly, comfortable to get along with and so incredibly knowledgeable! He said he has 20 years of experience and it certainly shows! He shared with us the history and lore of the Mayan that really enriched the experiences, even the history and facts that is debated amongst other professionals, he shared with us information about local flora/fauna and how the Mayan would have utilized it as well, so many details. This man genuinely is passionate about the history of this place and the restorative efforts of the sites. We were thrilled after our first tour to have had him be our guide, ecstatic to know we had him for the second! If you can, ask for Cruz to be your guide on any tour, you won't regret it! Much love for San Ignacio Resort!
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