Gästanvändare
9 mars 2023
The whole experience was terrible, starting with the receptionist Abigail and the administrator Juan who treated me with so much disrespect. I payed in advanced for 5 weeks stay. Big mistake!! The hotel is in terrible conditions, falling apart! but the room was not only super dirty everywhere!! Gross dirty mattress, Broken windows, AC didn't work, broken TV, broken boiler for hot water, I had to shower with cold water for 1.5 weeks! Really dirty place!! See pictures, I am not kidding!! no water in kitchen sink, laundry never worked, the soda machine didnt work neither, there was a water leak in the toilet, gross garbage cans and when you try to discuss all this with the administrator he takes sides with the super disrespectful and awful attitude of the receptionist! NO INTERNET!! they want you to hire the internet yourself when its impossible to do it in México for one month only. I travel the world, and this is the most terrible service and installations ever!!! Dirty, gross service, disrepectful people. Don't stay there, cheap should not mean dirty and without main necessities like internet, hot water and tv. It was a nightmare the whole time!!!
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