GR Solaris Lighthouse - All Inclusive

AWFUL SERVICE SPECIFICALLY RECEPTION AND SECURITY. AVOID AT ALL COSTS IF YOU VALUE COMFORT AND RESPECT.  It was my birthday weekend. When my husband and I checked in, Kishiro went up to us and was very nice and said happy birthday and then he started trying to SELL US a timeshare presentation BEFORE WE COULD EVEN CHECK IN. He proceeded to tell us we need to pay him $10 to $20 USD in cash in order to watch the presentation, and we said we don’t have cash on us so we asked to pay via card, to which he replied no it needs to be cash. He took us to the ATM on site which was not working WHILE WE STILL HAD OUR LUGGAGES AND HAVEN’T CHECKED IN. Since the ATM wasn’t working he started to lead us to the driveway and told us to go to the ATM two resorts down. We had enough and said we want to go to our room and he creepily said “okay don’t forget about us”. We never got a tour of the resort or an explanation of the reservation system, food and drink services, so we did that all by ourselves. I don’t know if this is normal as it was my first time at an all inclusive Mexican resort.  That same day, as soon as we got down to the lobby Kishiro ran towards us and started pestering us about the $10-$20USD again asking if we had it ready for him. I spent the remainder of our stay fearful and uncomfortable of being chased down to be sold something when I just wanted to relax for my birthday weekend.. The next morning, my husband and I went on an excursion off site, and were chased down by Kishiro AGAIN. He asked us “where are you going?” (is this normal? I’m a grown adult and have NEVER been asked by hotel staff in that manner as if I had to answer to him. It’s my vacation.) We proceeded to tell him where we were heading and he begged us to stay, which made me even more uncomfortable. The cherry on top was when we were checking out, there were two staff and a HUGE line up of visitors trying to check out. Only one was doing checkout. We finally got to our turn and she asked us to pay 100 mexican pesos for housekeeping (we didn’t even put out the housekeeping sign for them). We paid it since they indeed did housekeeping regardless. We finished checking out and then the guard asked us for our “check out card” which was NEVER handed out to us. We told him we just checked out and we were not handed anything. We had an uber waiting for us and then we said please check with the reception because she didn’t give us anything to which he replied in Spanish (probably thinking we didn’t understand) that we were very disrespectful for making him go back to check. I’m sorry we weren’t handed any “check out card”! What am I supposed to do, lie?! RUDEST service people I have ever met. My parents both worked in the hospitality industry so I know how it is. I try to be the most respectful and accommodating guest as possible because I know how service staff can be treated but this was the most terrible I have been treated at a hotel, worse even that it was my first time at Mexico, and first time at a resort. I hated it here. It’s a shame because the food service and drink service workers were very good. Everyone else was horrible. Please avoid if you want to be treated with decency and respect.

The beach are not to swim, it is very dangerous

This is a beautiful resort with beautiful views and huge pools and I would rate it as excellent except for the food. This was my 10 th time being in Cabo and I’ve stayed at different hotels and I hate to say but this was the worst buffet food of all of them. No bacon on breakfast buffet ! Very strange dishes and not a lot of anything. I saw people walking around and around trying to find something they liked. Also, beware when you get there not to talk with anyone walking up to you and saying they will get you checked in….they are time share agents!!!! I didn’t know that and so glad someone told me. I saw people wasting there whole day walking around with an agent “ of the hotel “ who is really just trying to get them in a time share.

Hard sale time share property. Limited dining options, food available was awful. Hard to get into dining reservations. Resort was very low key, limited entertainment. Segregation of bars for members only, not disclosed during booking. We saw people throwing up in the swim up bar pool. Rooms and property at first look appear fine, but quickly realize how outdated they are. Would not stay here again.

A lot of restaurants were closed and or not available for booking. Buffet food was standard amd drinks were slow. Mid range AI

When we arrived at the hotel, it was under renovations (not stated on ******* or the hotels website). ******* is no longer taking reservations from this hotel but refused to help us move to another hotel. Some of the many issues at the hotel were hotel lobby, restaurants were closed, they were charging for room service, elevators were not functioning, etc. This was not an operational all inclusive resort which is what we paid for and expected. We are now out $4500 and it ruined our vacation. We tried to resolve with the hotel and they were rude and not helpful. We spent hours of our vacation on the phone trying to get a different hotel with no help at all from *******. We ended up paying for another hotel at an added expense of $1500. ******* just takes your money and has horrible non existent customer service!