Timberland Highlands Resort recensioner

Twice na nakapag stay here. Still nakakarelax nagkaproblema lang sa elevator. Pero masaya naman ang buong pamilya ko.

The place was clean and well maintained. The location is not near everywhere, like it's isolated from the main city. Service is good but the crew isn't sure where our room is. Amenities are okay.

We checked in this hotel and the view was just breathtaking. We had issues with the first room, but they were able to assist us quickly with another room and everything was so smooth after. The gym was spacious and lots of activities. Great experience and great staff.

We recently had the pleasure of staying at timberland I would like to commend the entire team for delivering an exceptional hospitality experience. From the moment I arrived, I was impressed by the warm welcome and the high level of professionalism demonstrated by all staff members. The front desk team was efficient and courteous, making the check-in process seamless and pleasant. The room was impeccably clean, well-equipped, and provided a comfortable space to relax. I would also like to highlight the excellent service provided by the staff. The meals were delicious, with a wide range of options, and the service was prompt and attentive. Special mention to angelica,kar,jerome who went above and beyond to ensure my stay was comfortable. Their dedication and customer-first approach truly made a difference. Overall, I highly recommend timberland to both business and leisure travelers seeking top-notch service, comfort, and convenience. I look forward to returning in the future.

I recently had the pleasure of staying at Timberland Heights Resort, and overall, it was a lovely trip. The resort offers a similar atmosphere to Shangri-La Boracay, though naturally not at the same level of luxury and elegance. However, it provides a great vacation experience, perfect for stays of at least two nights to fully enjoy activities like the Outdoor Cinema, Bonfire with S’mores, and swimming in the infinity pool with its stunning views of both the city and nature. It’s a place I would return to and recommend to friends. That said, there are a few areas where improvements could be made. First, attention to cleanliness could be improved, specifically with the coffee mugs and kettle in the room. Ours had hardened residue, particularly around the mouth area of the kettle. Fortunately, the Manager promptly addressed the issue by replacing the mugs, glasses, and providing us with a new kettle, which was much appreciated. Additionally, I’d like to bring up a concern regarding the swimming pool. My son has swum in numerous pools both locally and internationally, and this was the only time he experienced an allergic reaction. We initially thought his fever was related to a cold, but on our last day, he developed rashes, which we later learned were due to an allergic reaction. The rash began on his neck and spread to his shoulders, chest, back, and limbs. After visiting his pediatrician and undergoing lab tests, it was confirmed as an allergic reaction. We suspect that it may be related to the chemicals used for pool maintenance, as this was the only pool that triggered such a reaction after over 20 others. While this was an isolated incident, I think it would be worth the management’s attention to review the chemicals used in the pool to ensure they’re safe for all guests. This would help to avoid any similar experiences for future visitors, especially those with sensitive skin. I truly hope to return and celebrate future occasions at Timberland Heights Resort, and with a few adjustments, I’m sure it can continue to offer even better experiences for all its guests.

Very accomodating staff, and rooms are as features. Very clean rooms. My kids enjoyed the facilities- playgrnd, pool and unli smores. Overall, it's a 10/10.

The ojt was so nice he assist us very well. We really enjoyed the pool area since we have a kid. The place was very relaxing and staffs are very accommodating.

On our 3rd visit here, the whole experience was superb. This time, we explored on the coffee and smores while trying their telescope view of the city

So nice! Very Clean 🫶🏻

Nice view, nice staff, food is good

Will def book again!!! Wala kaming naranasang disappointment sa stay namin, perfect for unwind & couple date ❤️ super ganda ng city lights sa gabi! Thank you for wonderful stay & service, Timberland! 🫶🏻

Jenny at the front was not accommodating. The elevator was not working, making it difficult for us to get our staff back to the lobby. Thanks to Sir MM for helping our friends get our room.

Excellent and great experience, planning to book again in this hotel, with wonderful view😊

We had an amazing time at Timberland Highlands Resort! Our family thoroughly enjoyed our stay, and every moment was memorable. The s'mores night and movie under the stars were such delightful experiences, creating warm and cozy memories. The infinity pool offered breathtaking views and was the perfect spot to relax. The breakfast buffet was exceptional, with a sumptuous spread that catered to all our cravings. We can't wait to return for another unforgettable getaway! Regards, BOX Family with Love❤️