Laguna Park Hotel 4Superior

We spend a week in Laguna park and I can highly recommend this place. Positives: - private beach with assigned sun beds and lockers plus beautiful flowers is absolutely top - hotel pool always has a place with towel service and bar for cold beer - in general hotel is not crowded at all. NO need to fight for space at the pool or table in the restaurant - food in restaurant and selection of wines is excellent. What i liked in particular is that you have your table assigned for the entire stay and no need to fight for space as in may other establishments. If you do not finish your wine it is brought to you next time - rooms are super clean (2x a day) and have a wonderful sea view. coffee machine in every room only makes it even better Areas to improve: - You go to Italy to enjoy Italian lifestyle everywhere except... check-in. It is simply too long and too cumbersome. When I make a reservation I already give all my details (phone, email etc.) and when I check-in I have to do it again. All I want from check-in process is to provide my ID, credit card and sign on the doted line. It should take no longer than 3 minutes. What makes it also painfull is that cars block the driveway entire time. Guests should be able to go to garage first and then check-in. But this is rather an issue f the process rather then people. The staff (Annaly) at reception is super professional and kind and that gives you a comfort you are in 5* hotel. - Drinks for breakfast and Dinner. It is confusing at the beginning that you should wait for waiter to offer you drinks rather than self service (like for food). I do not mind paying for drinks for dinner but it should be included in information. Other wise we looked waiter in the eyes awkwardly not knowing what to do. It was funny experience but information upfront should resolve this Overall excellent hotel (definitely not for types that enjoy Turkish ultra all inclusive). Quality of service, food and amenities leads to self selection of guests and that what makes this place exceptional.

Grundsätzlich muss man als Gast das Personal zuerst begrüßen. An der Rezeption waren die Damen derart unfreundlich und unnahbar, dass uns beim Check-in schon die Lust vergangenen ist. Auch im weiteren Verlauf war das Personal an der Rezeption und Poolbar total unfreundlich, man ist als Gast hier Bittsteller. Einzig im Restaurant waren ein paar freundliche Mitarbeitende dabei, auch das Reinigungspersonal war freundlich und hat gut gearbeitet, denn es war alles stets sauber. Beim Check-In und auch später wurde uns nicht mitgeteilt, dass es ein Kinderprogramm gibt, obwohl wir zwei Kinder dabei hatten. Aber die absolute Frechheit war die Poolbar. Unfassbar unfreundliches Personal und den Salat mit Himbeerdressing, den ich bestellt habe, habe ich mit verpacktem Olivenöl bekommen (nicht mal Apfelessig war dabei). Also musste ich nochmal vom Zimmer runtergehen mit meinem Kind und als ich mein Problem über mein 10€-Salat (den genauen Preis weiß ich nicht mehr, war aber eher teuer) schilderte, nur unfreundliche und ratlose Gesichter, 10 min Besprechung unter den Mitarbeitenden, wobei die Kellnerin immer wieder die Augen verdrehte beim Gespräch und als Lösung bekam ich einen verpackten Essig auf den Tisch gelegt. Fazit: Preis-Leistung passt überhaupt nicht und noch dazu ist das Personal unfreundlich. Wir kommen bestimmt nie wieder.

Siamo stati benissimo per chi ha voglia di rilassarsi e di farsi coccolare questo è il posto giusto. I servizi sono stati tutti eccellenti camera Luminosa bellissima sempre pulita ogni giorno Spiaggia bellissima Piscina accogliente sia per i bambini che per gli adulti Ristorazione top Ci ritorneremo sicuramente