Casa No Name Small Luxury Hotel

It was clean and I had a great room. Felt like management nickel and dimed us which was very off putting. Although you have a Nespresso machine in your room you only have one complementary coffee pod and if you want more it costs you appx $3.5 a small pod. Their complementary breakfast is a cup of coffee and a slice of banana nut bread and is not served till 9:00. Nice place and nice front counter people but feels strict and stingy

Fabulous gem in San Miguel Gorgeous hotel, every little detail perfectly attended to. Staff warm and helpful. Perfect location. Loved it, will definitely return

Very well impressed by this cozy hotel in the enter of San Miguel. The staff was extremely helpful and gentle, the bedroom great and the rooftop has a small charming pool + a bar. The interiors are very well decorated. I’d definitely stay there again!

Lovely boutique, hotel, and warm, friendly staff

This was our first trip to San Miguel. We were welcomed by the owner and Daniella with moist towels, water and a taste of Mezcal. We loved the quaint quiet environment during our stay. The staff trested us well and when we requested ice it was brought to our room. The food for breakfast was overall good. We enjoyed visiting with everyone and learning about Deborah Tuberville. We will recommend this hotel in the future. One note: San Miguel does have a 16% IVA along with a 4% Lodging tax which does add to the cost.

I hardly ever write hotel reviews but this place was so bad that travellers need to be warned. First of all this is not a boutique hotel (let alone a 4/5 star one as advertised), there’s barely any staff available other than a receptionist. Barely any food offering either. As other travellers noted, the check-in process is a mess, I was chased more than five times before even arriving to sign a credit card authorisation form after I had already been charged for the whole stay. I was travelling at the time without access to a printer but I was told my booking could not be “confirmed and guaranteed” without the form so I was unsure till I got to the place whether I would have a room despite having paid in full. The place is tiny and I’m not talking boutique tiny, just small and badly kept. It also looks much better in pictures than in real life. No soundproofing in rooms so all the noise comes in from the terrace and rooftop making it impossible to rest. Was meant to be given upgrade (rooms were available online) and welcome amenities but received nothing, other than a sad “fruit platter” made up of two apples. Dirty rug in the room. The whole place (staff included) feels unwelcoming and stingy. There’s prices on everything in the room, breakfast is pitiful (just some coffee tea and bread). There is no service and bad management attitude shows they do not care either. There are a million lovely hotels in San Miguel, so do yourself a favour and stay somewhere else.