Paganakan Dii Tropical Retreat

The dom is okay only the shower room could improve the cleaness

A truly unique and fantastic experience. If you are used to 5* luxury then maybe this is not for you; you are living in the rainforest, so will be living with the wildlife the comes with it- we saw a few lizards in our dorm and in the toilet, and could hear the rainforest come alive with cicadas and other creatures at night, however this is all part of the experience being in nature. It was very social and we got chatting to lots of lovely people. The staff were lovely and served breakfast, lunch, and dinner which were really tasty and at a good price. They have a water dispenser so you can bring a water bottle and fill it up whenever you need for no extra cost. They also had a free shuttle bus going to the key tourist spots which is a great perk, and were really good at recommending where to go. The views from the property were also absolutely breathtaking. In the dorms, you are given a locker and they also provide a towel. Could not recommend this place more!

We booked the Kinabatangan River tour through Paganakan Dii, paying RM 300 per person in cash, without receiving any receipt. Unfortunately, the experience was deeply disappointing and far from what was promised. The driver who was supposed to pick us up arrived 30 minutes late and kept burping loudly and repeatedly throughout the journey, which was extremely unpleasant. On top of that, he drove recklessly, overtaking cars even when trucks were coming from the opposite direction, putting everyone's safety at risk. The boat trip did not go through real wildlife areas but instead through palm oil plantations and degraded landscapes. The guide was completely unqualified: he shouted at the only few monkeys we saw and provided no information during the tour. The boat had no roof, wooden board for seating, and lacked any kind of comfort or proper facilities. We were so dissatisfied that we asked to return early and skipped the included dinner due to poor hygiene and lack of trust in the service. Having to tip to use a poorly maintained toilet at the starting point, after paying such a high price, only added to the sense of being scammed. This tour did not deliver on any of its promises and was absolutely not worth the high price we paid. We do not recommend it under any circumstances. We tried to speak to a woman at the retreat who claimed to be the manager, but she was extremely unpleasant, treated us as if we were fools, refused to take any responsibility, and made no effort to resolve the situation. We strongly advise against dealing with her in any way. We urge other travelers to make sure they book with reliable, reputable operators who offer clear guarantees and professional service. This was a regrettable experience we would not want others to go through. To make things worse, there were cats and dogs that were clearly neglected, some visibly sick or suffering from infections, with no signs of receiving proper care. It was heartbreaking to see and added to the overall sense of neglect and lack of ethics in the place.