Trouville Hotel by Compass Hospitality

A superbly clean hotel, very friendly helpful staff nothing is too much trouble , just ask, the best food I've had anywhere, I'm Gluten and lactose free, all diets are well catered for great entertainment. Good prices at the bar, The hotel Can not be faulted in any way, disabled friendly . I recommend The Trouville for your stay.

We are so glad we chose this hotel rather than the Premier Inn next door. The lounge, bar and entertainment venue were great. The whole hotel was clean, tidy and the staff were excellent. It is used for coach parties but we had the whole hotel to ourselves,during the day, which was brilliant! Great value for money too.

The hotel is well situated in Sandown on the Isle of Wight and appear to cater mainly for coach parties. The room was clean and well presented on our arrival but that was the last time we saw a bath mat. The bed was made each day with the towels changed sometimes and the room was not ever vacuumed. There was a kettle and mugs with tea and coffee available which is always a plus point. Breakfast was cereals, juice and porrige to help yourself and then tea and coffee ordered at the table where you then placed your order for eggs, full english or kippers with any combination accomodated. The bacon on our first day was dried and only slightly improved during our stay. The eggs also tended to be cooked hard although my poached eggs were not too bad. Dinner was a different selection each day and it appeared to be a selection of pretty tastless pre-prepared foods but vegetables came seperately and were generally a nice selection. Needless to say we were not bowled over by the Compass Hospitality Ownership and when I overheard staff speaking. they were not happy either which perhaps reflected in their interest .

This was a 'Turkey and Tinsel' type short break and was very enjoyable. Reception was very efficient. Reception area was clean and welcoming. Our bags were taken to our rooms. Tea and biscuits and a welcome information talk on arrival. Rooms were warm and clean. Beds were soft. We were first floor with an amazing sea view. Insulation was good, no noise from other rooms. There was a TV, good lighting and tea coffee facilities. Nice clean bathroom and good shower/bath. Breakfast and dinner were very good with prompt polite and friendly staff. There is a good hotel bar and lounge area. Evening entertainment in the 'ballroom' was enjoyable with good singers Tuesday Wednesday and Thursday. For them , the audience was probably a bit unresponsive but they were entertaining and professional. The esplanade further down is quite dilapidated with a burned out and vandalised Ocean Hotel and other similar buildings. The Trouville is close to the pier where there is a nice bar called Scruffy Jack's. Best (only) nearby pubs are the Castle in Fitzroy Street and The Comical in St.John's Road off the High Street. In the High Street is the Old Corner Bank with a reputable restaurant. The Pier is closed till Spring. Good place for walkers. I went east along the front and up to the fort and then along to the Yarborough monument. West took me along the esplanade to Shanklin. Bus service is very good and stops are very close to the hotel . Easy buses west to Shanklin and Ventnor . Enjoyable stay at the Trouville. They are very good at what they do.

Not equipped for disabled people. Mobility aids had to be left in reception, we not allowed any further into hotel. 2 of the receptionists spoke to customers like they were dirt for example when asked a question about the room for the second time replied “I’m busy ask elsewhere” Room very very small and lacked draw space, unfinished with covers missing, no handle inside shower and could only get to en-suite by walking side wards between bed and half finished wardrobe. Lack of enough hangers in wardrobe, only 2 complete rest broken or missing. Carpet had burns on and a stain, when reported was told don’t worry we will not accuse you of doing it, but, nothing done. Showerleaked Breakfast queues were dreadful due to buffet placing and too many tables packed in to the dinning room Not able to receive internet in room despite reporting twice and being told no problem, however a staff member told me a previous visitor had already reported the same problem

I have just returned from a coach holiday staying at the Trouville Hotel, Sandown, Isle of Wight. Our room had an unbroken sea view. The room was clean and serviced each day by very pleasant housekeeping staff. Beds were very comfortable. The food was probably the best I have had in a hotel. We chose the full English option each day for breakfast, but there was also a good selection of cereals and juices. Dinner consisted of 3 courses with ample choice and the portions were generous. The staff were all helpful and went out of their way to make our holiday memorable. We were greeted with tea and coffee on our arrival and were told by a member of the bar staff that it was his job to make sure that our holiday was special. I thoroughly recommend the Trouville Hotel on the seafront at Sandown, Isle of Wight.