Hampton Inn Richmond - Airport

This hotel was/is conveniently located....close to the airport and to major interstates for travel to/from Williamsburg/Norfolk/Va Beach and historic sites in and around Richmond. As per usual, the hotel had an excellent free breakfast each morning with the usual change in variety as far as breakfast meat and style of eggs. The room was perfect size for my needs, and the staff was very helpful.

I picked the hotel because of its proximity to the airport. There was good shuttle service, but it was a bit of a long wait on a Tuesday night. The room was clean and comfortable. Breakfast was standard Hampton—Wawa is close by if needed, as well as for food, etc. The staff was helpful, and the property was quiet. There is an HGI next door. A stand-up shower was nice to have.

When I arrived to the hotel and checked it was okay. Then I went to my room and there were dead bugs in my room. I advised the front desk and there was nothing done. I have towait for 48 hours to get an acknowledgement to offer to clean or move me. The Manger did not call or acknowledge my concern. I even have pictures. Aaron was great, but Tiffany or management made no effort to help. Also, I booked my stay online, and I paid for the room and add an additional $13.96 to my bill. They have you sign a document trying to get you to acknowledge you agree to the rates, but the have no way to show you the additional spec Tiffany. I asked again, they said it for parking. When I checked it was parking on my bill. I called Hilton twice and the Manger was not available. This poor customer service and bad billing practices.

The Hampton Inn at the Richmond Airport is clean and a convenient 10 minutes away from the terminal. Rooms and the breakfast are typical for the brand. The exercise room had limited working equipment (when I stayed in November 2023). The front desk clerk, Aaron, was particularly helpful. One thing on Trip Advisor that is inaccurate is that parking was not free while you're a guest. You are charged $5 to park WHILE YOU ARE A GUEST -- I found that on their website after I was charged.) You can leave your car, however, in a well lit lot if you need long term parking at that same rate of $5 per day and there is a free shuttle service to and from the airport. That service was very reliable when I used it. Overall, it's a clean bed for the night with a helpful front desk.

We had a really good experience from the convenient shuttle service to the hotel staff. The hotel is clean and the room comfortable. The breakfast was presented nicely and was decent for hotel breakfasts. We would stay here again in a heartbeat.

The staff was friendly and helpful. Request and concerns were addressed in a timely manner. However, pool was cold. No staff had access to the pool thermostat which was inside the manager’s office (manager was off).

Hotel and room are nice. Location reasonably quiet next to airport. Water flow from shower is ridiculously low... Think .8 gallons per minute. Our King were in had the bed facing the outside window beneath witch the AC unit was located. So rather than blowing across the bed, the AC blew right in our face. I wanted to climb under the covers completely every time it came on.

This was our first time staying at Hampton Inn and it was a pleasant surprise. The hotel is very basic and a bit dated. However, the staff here are super friendly and helpful. I want to especially thank Aaron and Kayla. They always had a smile on their face and the willingness to help. To me service is more important than the facility. The hotel is also conveniently located near a variety of restaurants (fast food, carry out, and dine in) and only 15 minutes from the convention center. Also easy access to the highway. It also has on site a small gym and a small indoor pool. Free coffee and tea in lobby.

I would suggest you ask for a receipt upon checking out. I stayed at this hotel this past weekend April 7 -8 we had to leave due to an emergency. My husband spoke with the hotel clerk told her we were checking out, she replied “okay”. When I came down went to the desk, she said I’ve checked you all out. Well, she did not check us out and we have been charged for days we did not stay. After speaking with the manager, they will not refund the days we did not stay, stating there is no proof we checked out, ARE YOU KIDDING ME!!! Never again will I stay at this Hampton INN. Thankfully, there are other hotels next door to this hotel, you may want to look at staying there I would not trust this hotel with my credit card.