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Mpho was such a friendly face to check us in Rooms were very clean Bed and pillows very comfy Solomon was great at helping with advice Free transfers to our head office and conference event Restaurant was fairly priced Breakfast was also nice Small gym with two treadmills, exercise bike amd rowing machines, some dumbells up to 20kgs with a bench 300m runnable space inside the parking area
Översätt
Svar från boendet: Dear Valued Guest Thank you so much for your recent visit to the Southern Sun Katherine Street and thank you for your valuable feedback regarding your experience with us. We are thrilled to hear that Mpo was a friendly face upon your arrival and Solomon being able to give you advice that was helpful for your stay with us. As one of our commitments to comfortability we strive to offer convenience to all our guests and we are happy to have met your expectations with the shuttle. We are pleased to hear that you enjoyed the cleanliness of the rooms as we ensure that they are the most welcoming and that you get to be well rested. Your compliments are highly appreciated and will be shared with our team, as they will be encouraged by your positive feedback. We're glad to hear that you loved everything about our hotel. We strive to provide the best possible experience for our guests, and your detailed and honest feedback assures us that we are on the right track. Regards Lerato Rasogo Assistant Front Office Manager
Gästanvändare
Bodde på nov. 2024
Par
5.0/5
Enastående
Publicerades 17 dec. 2024
We loved the room. Very spacious. The ambiance round the hotel was awesome and the food (croissants) was a hit during breakfast. Appreciate how helpful the staff were and the complimentary shuttle had the most helpful and polite driver, Musa
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Gästanvändare
Bodde på okt. 2024
Annat
5.0/5
Enastående
Publicerades 11 nov. 2024
This review goes to the waiter, minienhle such a darling very friendly lady. She was very assisting and kind, she made it very intriguing for me and family to want to come and eat at the restaurant the entire weekend we didn’t even consider eating outside.
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Gästanvändare
Bodde på okt. 2024
Annat
5.0/5
Enastående
Publicerades 11 nov. 2024
Wow what a hospitality we had at the hotel. The waitress Minenhle she has excellent customer etiquette, she’s so polite, kind and warm gesture. The rooms were very clean and the environment is so peaceful, calming and the workers here were so outstanding and so kind, including the food here was so palatable
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Mkhululi N
Bodde på sep. 2024
Affärsresenärer
5.0/5
Enastående
Publicerades 6 okt. 2024
The wholesome experience was the reminder of why weekend getaways exist even though I had travelled for business. From the minimalist but perfectly manicured green space, friendliest staff to the service provision in concierge services all the way to the complimentary shuttle service efficiency for the trip to Sandton City Mall.
Översätt
Svar från boendet: Dear Valued Guest Thank you for your feedback! We're delighted to hear that you enjoyed the convenience of our free shuttle service to and from the mall. We strive to make transportation as easy and accessible as possible for our guests. We're also thrilled to know that our staff was courteous in every way possible and that the atmosphere was pleasing unto you, your compliments are highly appreciated and will be shared with our team, as they will be encouraged by your positive feedback. We look forward to welcoming you back in future! Kind Regards Lerato Rasogo Assistant Front Office Manager
CuriousMeerkatjie
Bodde på aug. 2024
Ensamresenärer
4.0/5
Mycket bra
Publicerades 8 sep. 2024
This hotel has a central location and my room was spacious. Safe parking is provided in close proximity to the rooms. I was surprised to find that the room has a small kitchenette. I decided to order room service and it was convenient to have a sink. Room service took a while to deliver my cold drink but I did not mind on this occasion. The bed was comfortable. The warm breakfast looked good. I did not have much time and opted for yogurt and fruit. If salmon was provided it would have been my first choice. I would stay at this hotel again in the future.
Översätt
Svar från boendet: Dear Valued Guest Thank you so much for our feedback following your recent stay with us at the Southern Sun Katherine Street. We are delighted that we have exceeded your expectation with the spaciousness of your room, the great location of the hotel, and the comfortability you had, as safety is one of our top priorities for all our guests. We are sorry though to hear that the restaurant took time with your order, as we understand how crucial it is to deliver food in a timely manner. We look forward to welcoming you back in future, being of service to you and creating exceptional memories for you Warm Regards Lerato Rasogo Assistant Front Office Manager
Love2Travel2getha
Bodde på juni 2024
Par
5.0/5
Enastående
Publicerades 23 juli 2024
Beautiful hotel, private rooms away from the reception and main hotel. Friendly staff. Romantic getaway with my husband. Great city getaway.................................................................................
Översätt
Svar från boendet: Dear Valued Guest Thank you for taking the time to share the experience you had during your recent visit to the Southern Sun Katherine Street. We are thrilled that we were your preferred hotel to celebrate a special occasion and you had a wonderful stay with us, it is always appreciated when we receive positive feedback and to know that we met and exceeded your expectations with our service. We look forward to welcoming you back soon to the hotel Warm Regards Lerato Rasogo Assistant Front Office Manager
Daydream58200865388
Bodde på dec. 2023
Familj
3.0/5
Publicerades 1 jan. 2024
The service was excellent as usual however, the problem was with the cleanliness of the room. Just to name a few challenges; the bath was full of hairs on day one. The bathroom area was full of dust. The balcony was very filthy & there was no sign of it being ever cleaned.
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Svar från boendet: Dear Valued Guest Thank you for taking the time to share your review following your visit to Southern Sun Katherine Street. Comments that are shared with us always assist us in offering the finest standards of service to our guests. We have noted them accordingly and they have been communicated to the relevant departments to assist us in improving our service delivery. Kindly note that we would like to further engage in the matter, however we could not get through to you. Please advise a suitable time for us to be in touch with you. Kind Regards Lerato Rasogo Assistant Front Office Manager
Mr_MJO
Bodde på sep. 2023
Affärsresenärer
5.0/5
Enastående
Publicerades 5 okt. 2023
A rather overdue review, but good service is never forgotten. My stay during a work conference was nothing short of extraordinary. I was graciously upgraded to a luxurious suite that exceeded all expectations. The spaciousness, elegant finishes, and attention to detail made for an exceptional experience. The hotel staff were outstanding, displaying genuine warmth and a commitment to ensuring a perfect stay. Every interaction, from check-in to housekeeping, was characterized by professionalism and attentiveness. A special Thank you to Mr. Bilal Essop and his team for going above and beyond to enhance my stay and that of my team.
Översätt
Svar från boendet: Dear Mr. Mohammed Jogee Thank you so much for your recent visit to Southern Sun Katherine Street and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. Your comments have been shared with all members of the team. We look forward to welcoming you back to the hotel. Kind Regards Suzette Pather Front Office Manager
Sugar S
Bodde på aug. 2023
Affärsresenärer
1.0/5
Publicerades 29 sep. 2023
The Business lounge was not working. The check in took 45 minutes. Printers not working. Booking appearing with central reservations but not appearing with hotel. The overall check in experience was very poor and hotel did not have working facilities
Översätt
Svar från boendet: Dear Valued Guest Thank you so much for your recent visit to Southern Sun Katherine Street and thank you for your valuable feedback regarding your experience with us. Please accept our sincerest apologies for the poor levels of service. Your comments have been communicated to the relevant departments in order to assist us in improving our service delivery. We always strive to ensure that each guest have an exceptional experience. We had a look into why the system did not filter your reservation within time on the system and we had an unexpected down time in the server, however that is no excuse and apologize for the inconvenience one again. I hope that this will not deter you from visiting the hotel again. We look forward to welcoming you back to the hotel. Kind Regards Suzette Pather Front Office Manager
Jurgen B
Bodde på juli 2023
Familj
5.0/5
Enastående
Publicerades 28 aug. 2023
It feels like a business hotel. Very comfortable rooms, excellent breakfast, safe parking, free shuttle to shopping mall, friendly service, good dinner in the in house restaurant. Nothing to complain about.
Översätt
Svar från boendet: Dear Valued Guest Thank you for taking the time to share your comments following your stay with us. As a valued guest, your feedback is most important to us, and we are delighted that we have exceeded your expectations. We look forward to welcoming you back soon. Kind Regards Suzette Pather Front Office Manager
Aminat Kemi A
Bodde på juni 2023
Ensamresenärer
5.0/5
Enastående
Publicerades 30 juli 2023
I had a great experience with them. Free shuttle service to Sandton city, their quick intercoms response. Every where is so clean and their staff are so polite, friendly and competent. I’ll rate everything . They beat my expectations and made my holiday experience in South Africa so stress free and Fun. I’m going back in December.
Översätt
Svar från boendet: Dear Aminatkemia2023 Thank you for staying at Southern Sun Katherine Street in July. Our sincerest apology for responding so late to your review. We are very delighted that you have enjoyed your stay with us and that we exceeded your expectations. We looking forward to welcome you back to Southern Sun Katherine Street. Kind regards Suzette
Gästanvändare
Bodde på jan. 2023
Affärsresenärer
5.0/5
Enastående
Publicerades 27 feb. 2023
Great location, amazing and helpful staff, Ntombi really looked after us! The meeting room was perfect for our requirements and the rooms were really comfortable. The gym could have been better but was functional. Will definitely be back.
Översätt
Svar från boendet: Dear Valued Guest Thank you so much for your recent visit to Southern Sun Katherine Street and thank you for your valuable feedback regarding your experience with us. We are delighted that our product and service delivery met and exceeded your expectations. Your comments have been shared with all members of the team. We look forward to welcoming you back to the hotel. Kind Regards Suzette Pather Front Office Manager