Hotel Crystal - Das Alpenrefugium

We only had a short 2 night ski break in St. Johann as we were passing through, but it was a great choice, especially the hotel and its location to the lift & rental/ski depot. It’s not easy getting accommodation that suits a family of 5 with 3 kids under 10! But the Hornkristall Suite was very generous in size (separate room for the kids) & had great comfort and views of the valley and slopes. Breakfast was really excellent and dinner displayed a flair of the adventurous cook with some outstanding little oriental touches. When at check in you are told to please ask for second helpings you know there is a generous spirit at play. Whilst Covid times are a little dampener, the fact that you are asked to do regular antigen tests as well as the staff, to me was a display of a caring and comforting approach. I will certainly be returning to such a friendly, comfortable and convenient hotel. Thanks for a lovely stay, we loved the full family ski experience.

This was the WORST stay I have ever had in saint johann or Kitzbühel. Please look further because this is NOT Worth your money! This is not 4 stars this shouldn’t even have 1 star. First: They claim they are walking distance from the ski lifts, but trust me I still had to take my car or walk more than half a kilometer with ski ski boots and ski equipment, not a joyful experience. Second: They claim they had ski bus they don’t. Third: They claim they have a spa and a wellness center yet they don’t have an actual spa they have a rooom with the smallest spa I have ever seen it doesn’t fit every one and you need to book it days before. Fourth: They say they have a restaurant yet it’s almost never open and it has a very poor menu and the quality of the food is embarrassing. They have the worst personnel ever, I have been treated so badl by this one receptionist VERENA. If the owner reads this, you should fire her because she is the worst receptionist I have ever met. She is rude and careless and told me to shut up more than once while I only asked if the dog could come with. This brings me to my last point: They claim that pets are allowed yet they need to be left alone in the room because they cannot be anywhere else but in the room. P.S. The rooms on booking are drawn and not shown because they are so horribly looking really choose something else.

Estuvimos aqui en junio de 2022. Se trata de un cuco hotel, justo al lado (5 minutos a pie) del centro de St Johann in Tirol. La atenciom fue muy buena, nuestra habitacion fue completa con una terraza muy agradable y un baño completo. Solo tenia dos pegas: la cortina no era opaca, con lo que en cuanto amanece entra toda la luz y la ducha no tragaba lo suficientemente rapido. Muy buena relacion calidad-precio

Tolle Lage, super Preis-Leistungs-Verhältnis und freundliche sowie hilfsbereite Mitarbeiterinnen Direkt am Parkplatz zum Skilift gelegen Restaurant mit ausgefallener und hochwertiger Küche Parkplätze direkt am Hotel Waren im Sommer im Rahmen einer MTB Transalp im Hotel

Wir hatten einen unglaublichen Urlaub. Das gesamte Team ist sehr freundlich und hilfsbereit. Wir wurden kostenlos auf eine Suite upgegraded und bestens umsorgt. Die Küche ist erstklassig und besonders toll waren das Dinner am Bergsee und das Raften mit der Gastgeberin. Wir kommen sicher wieder!