alpenhotel Kaiserfels

Sehr schönes Hotel mit tollem Service!

We stayed in Alpenhotel Kaiserfels St. Johann the last week of September, we had booked an escorted tour with Topflight from Ireland. The hotel was absolutely fabulous, exceptionally clean, staff were very friendly, welcoming and professional and the food was amazing. Room - We stayed in the older part of the hotel. The room was spacious considering we had an extra bed for our son. It was spotlessly clean. There were plenty of towels, two robes and slippers, shower gel, shampoo and hand soap. It was a bit strange having the toilet in a separate area to the sink and shower, luckily we had our own hand wipes, it might be a suggestion to provide these as there is a hygiene concern there. WiFi worked great and the TV had a couple of English speaking news channels. The balcony was a great size with stunning views of the Alps and valley. Food - We had breakfast and dinner included (half board) which was buffet style with a huge selection to suit everyone's tastes and a different theme for dinner every evening. Food was of a very high standard, absolutely faultless and staff were amazing. Upon first arrival you're given a table for the week which is great. Shout out to Sofia who was a fantastic waitress and exceptionally good with our son, so friendly, helpful and kind. The only issue I have is paying €3 for water, I do think this should be included in the price. Hotel - The hotel itself is located about 25/30 minutes walk from the town centre or €10 taxi fare each way. It's in a very peaceful and quiet location, the sound of the cowbells was lovely. It's a fabulous modern hotel but could do with a bit of entertainment for guests in the evening, most people in the bar were playing card or board games, not much atmosphere really. There was plenty of amenities eg. indoor pool, sauna, kids playground and playroom etc during the day. All of the staff from the cleaning crew to the kitchen/dining crew and reception were so helpful and attentive. I'd like to especially mention Judith on reception for being so helpful and friendly answering all our questions with ease. Overall if you're looking for a stylish, clean, quiet hotel with beautiful views, great food and attentive staff this is the one for you.

We had a great time at Alpenhotel Kaiserfels. The staff is very friendly, the hotel has great location just next to the lift, the rooms are spacious and clean and both breakfast and dinner were excellent. The pool is also quite larger and there's activities for the kids such as foosball and a kids room.

AMAZING TIME, THIS HOTEL CANNOT TRULY COMPARE TO ANYTHING I HAVE EXPEREINCED BEFORE, THE AMBIENCE, FOOD, AND EVERYTHING WERE ON A COMPLETELY DIFFERENT LEVEL, I WOULD RECOMMEND THIS HOTEL OVER ANY OTHER HOTEL IN THE AREA, YOU CANNOT TRULY BEAT IT FOR THE PRICE POINT AND EVERYTHING IT HAS TO OFFER.

The only good thing is if you go with family and try to stay in all the time then it is cool . They give you only specific table to sit town you have no right to choose and surprisingly got charged for service fee which they didn’t even clean my room

Went for a ski holiday. Really nice modern hotel, fairly quiet which was perfect for us as a family. The family rooms are crowded with a couch bed, a foldable bed and the double bed. For a full week stay having connecting rooms would be preferable. The double bed in the new part of the hotel were new and really comfortable - and the kids beds were acceptable, but unfit for adult weights. Everywhere is clean and neat in the hotel, while maintaining a chill atmosphere, where kids are welcome too. The facilities check all the boxes, although some are more basic than others: Fitness Pool (for kids all day) Saunas (for families one hour a day) Bar/lounge Ski-garage with dryers The restaurant was top notch! Really nice buffets and varied too! Quality was good and gluten-free bread and pastas were prepared upon request. Most of the staff were extremely service minded. The surroundings include a ski equipment store, a ski rental, ski school/instructors, a cafe and it’s all just a few hundred meters from the lift. All lifts are slow so you end up spending much time in them, especially the top lifts. It’s a shame there’s no long green for beginners technique training, but on a positive note the slopes and lift system around the mountain side is well connected so even though it’s a small place, there’s adventures to be had. The temperatures were horrible while we were there. 10-14 degrees most days and no new show for over a week. They struggled every night - making new snow when possible and reparations with what little they had. In all fairness we were impressed, even though the circumstances were bad. We had two full good days, and good mornings the rest of the week, before the snow got too heavy and bulky to ski for us intermediates.