Hotel Ta' Cenc & Spa

Such an amażing experience

The staff here are lovely, kind and helpful, always a smile and extra care.

I stayed at this hotel expecting a 5-star experience, but what I got was far from it. The room was not particularly clean, which is unacceptable for a hotel of this level. The minibar in our Junior Suite was completely empty, even though they took my credit card as a guarantee for any consumption. It’s hard to understand the logic behind that. Service was a disaster: the bar and pool areas were practically unattended. Worst of all, at the pool bar, I was refused a drink simply because I was wearing a bathrobe instead of regular clothes. When I politely asked for an explanation, the bar staff member didn’t even stop to talk to me — she just walked past and, without looking at me, said I had to be dressed. The attitude was rude and unprofessional. At check-in, I was handed a form and told to fill in my own details — again, not something I would ever expect from a supposedly high-end hotel. Overall, this place lacks the service, attention to detail, and professionalism you'd expect from a true 5-star hotel. I will not be returning, and I cannot recommend it.

Beautiful property, pools and spa. A magnificent hotel with a Mediterranean Sea view and beautiful architecture and gardens. Staff were friendly and helpful. I would definitely stay here on my next trip to Gozo. Highly recommend this hotel.

We chose this hotel as a quiet and restful place to stay while on Gozo. It was rated as a five star hotel. Trust me, it isn't. The rooms are spacious, the grounds are lovely and the staff very attentive; however, the beds are absolutely awful. Every time you move, the entire bed moves and jiggles around. The pillows are mush and feel like they are full of little chunks of foam. And they have a funny smell. The chairs are threadbare. The remote control was held together with duct tape. The air conditioning was not available. The bathroom had broken tiles and the bathtub was very small and slippery - quite dangerous actually. And the bathroom had a leak somewhere that made the tile floors very, very slippery. I did go to the spa as well. Very rudimentary and the technicians doing my mani and pedi did not do a good job. It is in a very peaceful location and had nice pools, but this is not a five star hotel by any stretch of the imagination. After having stayed at many five star hotels this place would rank as a three at the very best. If you are looking for comfort and a bit of luxury, look somewhere else.

Returned to this gem of a hotel - you feel yourself relaxing as soon as you walk into Reception. Amazing views from the Restaurant terrace overlooking the stretch of water over to Malta . Wonderful friendly staff & excellent food . One of my ‘ Happy Places ‘ Will definitely return once again ……..