Protur Biomar Sensatori

Great AI hotel in an ideal location, a short walk from the beach in Sa Coma. Room comfort excellent and in the quieter adults area of the large complex. Food and drink quality was outstanding, with lots of choice. Food and drinks were available at all times of day. Lots of activities, with cycle hire included All the staff were friendly, welcoming and very helpful.

We stayed in adult only section and this was our second time here. We love it. Food is fantastic, staff super helpful and hotel is exceptionally clean. Drinks are fantastic and if you want a cocktail not on menu just ask, they will make pretty much whatever you want. I’ve not stayed in many all inclusives but I can’t imagine it being better than this. Entertainment was perfect for us as we don’t like anything overbearing (didn’t enjoy the comedian on Tuesdays but I’m sure others loved him). Some free bikes out front or bikes for €10 refundable deposit at clubhouse. Can’t comment too much on family side but the pool was very warm (heated) and there’s a nice little coffee shop and other restaurants. My only incredibly picky comment would be the spa pool is a little tired but I imagine they will update it. The gym however is fab and they have updated machinery even since last year. We no doubt will book again for next year! Very sad to be going back to regular life! The staff work incredibly hard here, they are clearly trained very well.

An absolutely awful experience, I wish we had never visited this hotel. The family part of this hotel was filthy. The pool areas were not cleaned during our stay and there were ants crawling on the floor where drinks had previously been spilt. We witnessed bar staff throwing remnant's of drinks, with fruit slices in them into the nearby bushes. B block was filthy with bird faeces on the communal hall areas remaining throughout our time here. Our first room smelt like sewage and there was a huge cockroach in the bathroom. It took a while to get this sorted and another room. The inter-joining room door was left unlocked and allowed guests next door access to our room. On day 3 our daughter got food poisoning/picked something up from the hotel and she has never been so poorly in her life. We ended up in hospital twice during our week's stay and her illness continued long after we returned. TUI are hiding the issues with this hotel and we have yet to have our complaint resolved (Feb 2025). We witnessed another child vomiting outside of our block and it is clear that this hotel needed a deep clean! I am shocked that TUI were aware of the illness spreading around the hotel and that it was clearly still affecting guests in August. I am disgusted by the Customer Service at TUI. TUI's Complaints and Legal Department make it extremely hard to contact anyone and are doing their best to deny responsibility for the issues at this hotel and the illness that was clearly spreading around making their guests extremely ill.

Bloody glorious! Amazing food. Lush pools. High end drinks. Our room was clean. Our son loved the Baby Club and we loved the adults only pool and the spa.

First off this hotel is really nice and it’s defo not a cockroach infest as some reviews have stated however there is just a few things that let it down based on my own opinion We stayed in a swim up family room block A 029 facing the activity pool we got sun here 11am through to sunset was perfect we could see block B opposite us facing towards pool from other direction and they lost the sun around mid day in there swim up rooms We paid a bit more and had junior suite swim up our room was really spacious separate lounge, bedroom and a large bathroom with a bath and separate shower. Mini fridge was re filled free of charge in this room everyday We had a large decking area with 2 loungers a daybed and a separate area with patio table chairs Over all the room was a solid 10/10 the maids came everyday and did an excellent job The only thing i would say is right next to the pool they have put football posts and it’s all you can hear and then of course you get a football to the face on several occasions. Seeing as it’s a premium room and paid a lot I’d personally have this activity moved to a different area of the grounds? Reason I believe it’s there is because the family side is small, don’t get me wrong it’s not tiny but for the amount of footfall the site is not big which makes me glad we had a swim up pool, the main pool has a swim up bar we went in once as they were doing the activities in here (already limited space) there is a small splash pool for children under 4 I would say and then another pool which is of an ok size. Activities were daily and where loads on always, make sure to download the TUI blue app tells you what’s on and can book etc the activity team work hard! And are brilliant really can’t fault them. We went to the stay and play most mornings where kids have free play of games and crafts. Evening entertainment again plenty of choice, piano bar was nice with live music Now the restaurant, was not a big Buffett for hot food but the quality was amazing, the chefs were all very good and constantly checking and re filling stations. You had a member of staff who was constantly cleaning around stations as well. The problem came with the seating area, tables are laid for you and the staff are quick to clean and do this, however every single table we sat at had food around it at the floor pretty much everytime we eat so they were cleaning tables but not sweeping. There is no drink stations you have to order these again could be a nightmare we sat for 10 mins one day just waiting to be seen to order a drink, staff are very focused on just clearing tables which are empty and if you want towards end of service they were very focused on relaying for the next service. which is not a bad thing or a fault it’s just annoying they could see you continue cleaning take your order go back cleaning then go get your drinks , personally think they have to do much maybe just have someone on just drinks and someone in cleaning how they can do it

This was our first real getaway as a couple without the kids since they were born, so we chose somewhere top class, and were blown away. Upon arrival to the hotel, we were met by a bellboy who assisted with our cases to the reception where we were served a glass of champagne whilst we were given some general information regarding the hotel (slightly too extense after a day of travelling, as all we wanted to do was go to the room to settle in). Nevertheless, once we paid the tax we were escorted by the bellboy to the room. So far, so good! We were allocated in the adults only section of the hotel. The room was of a good size, very clean and had everything we may have needed during our stay. We had seen from pictures that the adult section of the hotel has an updated, modern touch, and we were not dissapointed. The adults area was very relaxed, beds were always available, & the pool bar staff were very friendly, especially Zara. That said, the activities & entertainment available for children is a strong factor that will make us return with the kids. There is so much for them to do. the TUI team were very present in the family side of the hotel & the activities were endless, which we will be taking full advantage of when we return as a family. The food in general was flawless, we mostly visited Lyra for breakfast, lunch & dinner (although the family side buffet Altaer seems very similar). A large selection of dishes were available & we can see why they receive praise through reviews (The chinese theme night was spectacular). The service was second to none. There were also A La Carte restaurants which were bookable at reception. Between the atmosphere. quality of food and servers for a moment we forgot that we were in a hotel & not a top tier restaurant (hats off to Sergio, the restaurant manager, always attentive & friendly) however in general all the staff were splendid. Bicycles are available at reception, which were great to get out and about to explore Sa Coma. The reception staff were very pleasant, however we must mention Mark, as he was always eager to help, very professional & went above & beyond, which did not go unnoticed. The hotel manager, Chej (we hope the spelling is correct) was very present, which is always nice to see - we would see him on a daily basis, checking in with guests & personally asked us how we were, which was a first for us. 10/10. We will definitely be returning soon with our little ones, as it was an unforgettable experience. Thank you for having us, see you soon!