Mar Monte Hotel, in The Unbound Collection by Hyatt

Hotel feels a little dated and the location was quite far from town. We also couldn't get Hyatt points because we booked through Trip.

Great stay and bed are huge. However the service of a particular staff was really unpleasant and the hotel system does not tally with my booking at all! Trip.Com mentioned breakfast for 3 pax since I booked the stay for 3. Yet the staff insist it was 3 breakfast a day for 1 pax and did not mentioned that there was a $ capped for per pax breakfast. She insisted me to pay and did not want to speak to trip.Com herself. Also, insisted me to call trip.com on my own since I booked through a 3rd party. Help was not offered! I have to spent 30mins to seat at the lobby , ruin our itinery for the day and managed this hassle! Horrible experience overall at mar monte hotel.

被Hyatt臻選迷惑了，實際上根本達不到Hyatt的水準。頂多算三星級，去客房的走廊很長，而且地毯不怎麼乾淨，有股陳年的味道。 停車費48美元每晚，不是一般貴，實際上根本不需要代客泊車，但沒得選，強行收費。 訂的房間是帶早餐的，但去吃早餐時被告知早餐廳關閉了，衹能自付，這也可以！！！在酒店餐廳點早餐衹能抵扣48美元，不足的自己付，實際上自己點早餐的話48美元是肯定不夠的。預訂時早餐是25美元每人，我們是3人，和前台argue後同意抵75美元，checkout時説賬單會Email給我，結果後來看到賬單時還是衹抵扣48美元。很無語！在美國也是第一次碰到這種沒誠信的酒店。

房間狹小。環境優美得賴於自然風光並非酒店環境。前台工作人員對亞裔態度傲慢，40美金一天的停車費在小鎮很不合理，完全無需代客泊車的像Motel一樣就在房間門口的停車場，強行保管客人車鑰匙為了索要小費。居然是凱悦旗下的，凱悦扣大分。

海邊椰林，風光無限，裝飾簡約，舒適乾淨，服務到位，熱情大方，早餐豐盛，品質可口。