Avatar Hotel Santa Clara, Tapestry Collection by Hilton

편안히 잘지냈습니다.

We were staying here for San Jose airport convenience. I am looking for a comfortable bed and a clean, quiet room. Success on both counts. The hotel had recently (less than a year) gone thru a complete renovation. So in the bathroom, everything, floor-to-ceiling, had been replaced with new and modern tile, fixtures, etc... Same for the bedroom. All furniture, TV, USB outlets looked just about brand new. I took pictures of the pool and fitness room to remind myself to use them next visit when I have more time. Particularly liked the clean pool, lounge chairs and cabanas. I shopped around and this was a good value. Front desk staff was friendly and accommodating while checking in and out.

I booked this Hilton hotel in Santa Clara one month prior to arrival. I flew into town and met a friend for dinner. I noticed a missed call, but my phone didn't ring because the number was not recognized. I called the number back after dinner, and it was the hotel front desk. They said that they had oversold the hotel and were fully booked — they gave away my room, even though I had a reservation. They told me to come to the front desk, and that they’d book me at another hotel and cover the cost. We arrived and they started calling other properties — even other hotel chains. Places like the Courtyard Marriott were listed at $768 per night. There was a huge robotics convention in town, and every place was sold out. They started calling places that were further and further away, which would be a rough commute in the morning — still sold out. At that point, I had zero viable options within a reasonable distance from the location of my early morning meeting the next day. My friend has a two-bedroom condo that is currently on the market to sell, and he offered to take me there. It was 15 miles away, which was a 45-minute drive in morning traffic. I am a solo female traveler, and I don't know what I would have done if my friend wasn't there to help. The most disappointing thing about this situation is that the hotel manager never followed up, and it has already been over one week. I contacted Hilton Honors to file a complaint, and they said that the hotel was offering 15,000 Hilton Honors points -- which isn't even enough to cover one night here in California. I am a business traveller who travels frequently (I have Titanium for Life status with Marriott), and I have been a Hilton Honors member for over 20 years. But unfortunately this situation makes me want to never stay at a Hilton property ever again.

Nicely updated and cool chic pool area, which was great given we went during some very hot weather. Although the room signage directions were a bit confusing, once we got to our room , we found the room to be comfortable and quiet. The hotel location is convenient to Silicon Valley destinations.

Hotel definitely has the potential to be great. Retro mid-century modern design from lobby to pool. Vibrant colors give a Palm Springs relaxing vibe. On a business trip to the Marriott cross street. It was a cheaper option if caught on those busy weekdays. The chill vibe is a plus compared to the strictly business atmosphere at Marriott. Room was ok. Not particularly big but ok for a single night stay. Bed was quite comfortable, probably was the best part of my stay and really wonder what brand of mattress it was. Pretty standard basic amenities. I like the coffee machine and empty fridge for you to utilize. There’s something that looks like a steamer for shirt, nice if theres a place to hang my shirt to tryout the machine. Maybe because I stayed in an accessible room, there was hanger in the drawer but strangely no closet or anyplace to hang my shirt or jacket. Unfortunately, and hopefully it was an outlier incident, saw a mid size spider in the bathroom. I did call the front desk to report but it was too late night that I’m lazy to change room. Hopefully the morning staff is aware and do something about it. Otherwise the room is in standard level cleanness. Overall it was a standard experience that merit an average review.

Un motel très convenable au cœur de la silicon valley. Les chambres ont été refaites récemment et c’est correct par rapport au prix moyen des chambres d’hôtel dans cette zone. Le service est bien fait et il y a la possibilité de prendre un petit déjeuner sur place ou à côté au Starbucks. A noter que le parking est facturé 15 dollars par jour ce qui me parait un peu excessif.