Homewood Suites by Hilton Santa Clarita

Loved our stay it was perfect 5 star and I didn’t even go for breakfast. It was super clean new and comfortable!

家庭套間蠻好的

Loved this property. It is brand new. The staff was friendly. I stayed a week. It was perfect because the rooms have a kitchenette. Brought in some groceries and I was good to go. The cooktop is very small and it does take a while to heat up but it's functional. Every morning breakfast is served. Decent choices. On Wednesdays there is happy hour and light fare. The pool looked inviting. I noticed there was bbq grills to use. The gym is nice. Not big but not small or cluttered. There is a coin operated laundry facility on site but no coin or change dispenser and since they are cashless property I wasn't able to get change at the front desk. So I had to do my laundry at a nearby laundromat. Put in a change dispenser. It's the dumbest thing to offer the coin operated laundry machines but not have a way to get change. I would definitely stay here again. I just have to remember to bring a bag of quarters.

We’re Hilton members as I use to travel a lot for work, and now we mostly just travel for fun as a family. I overall like this chain a lot. Here’s a breakdown of the pros and cons of the homewood suites Santa Clarita in my opinion. Rooms: we had the king extra room. Comfortable bed, clean and spacious room, and very quiet (room 305). Huge tv! I recommend asking for foam pillows as the ones provided were flat. Water pressure in the shower is what’s to be expected for a Southern California hotel (pretty weak). They supply shampoo etc in large, multiuse bottles that are positioned too high for kids to reach. AC goes to 68’ lowest and didn’t ever reach that low of a temp due to scorching outdoor temperatures. I wish I knew how to hack the AC to lower the temp to our comfort preference, but oh well. We were comfortable enough. Pool: we came here to use the pool and visit family. There is a pool. It doesn’t seem to be heated. Even in this 100’ weather, the water seemed pretty cold. The local aquatic centers heat their pools better than this hotel. The pool is pretty clean. There’s an awesome bbq area with fire pits and some seating. No hot tub. The view is of the parking lot and surrounding mountains, so kinda pretty, kinda not. Some plants would help block the cars and improve the view. There are no umbrellas or anything to provide shade by the pool. Breakfast: decent options and convenient. It’s a step up from other hotel chains and equivalent to the breakfast at embassy suites, minus the freshly cooked egg station.

I don't leave review very often because I'm not a picky person for the hotel although I'm a diamond member and have stayed with Hilton for many years. But I have to complain this time. We came to the hotel early at about 12:00 PM and met a lady in the front desk. This lady apparently weren't welcome us. She communicated with us passively without a cold face, ignorant attitude and didn't even look at us when speaking. When we asked questions, she only answered in a few negative words like "I don't know". In addition, she kept taking calls for several minutes and left us standing there waiting for her without knowing what's the progress of our checking in. At last, we asked her if we can change our room location to avoid facing highway since my sleep quality is bad. She reluctantly did it because she thought that room is not noisy. Since the room was not available yet at that moment, we said we will come back after 4 pm. But later when we returned to the hotel, we were told by another front desk that all the rooms were sold out and we can't change room. I said that lady had changed the room for us. But the front desk said there was no any record showing our room was changed. So we ended up with staying in the original room assigned to us facing the highway. I almost couldn't have a sleep at that night with the noise! Beside this "accident", there are also other things the hotel needs to improve although they are not big deals to me. First, the shampoo/shower gel bottles were installed too high to reach for kids (are you afraid kids use them too much?). And we didn't find show cap in the bathroom. Second, the breakfast quality is below Hilton's average level. Overall, this is one of the most disappointing experience I've ever had in Hilton.

Neues Hotel mit signifikanten Mängeln! Sehr unfreundliches Personal. Management offensichtlich überfordert und wenig kundenorientiert. Hilton Honors Mitglieder werden nicht als solche identifiziert und schon gar nicht behandelt. Zimmerreinigung nicht zufriedenstellend, erfolgt jeweils erst nach der 3. Übernachtung und überhaupt nicht am Wochenende. Zimmer war beim Check-in nicht sauber! Frühstück sehr übersichtlich, ausschließlich Convenience-Produkte, nichts Hochwertiges. Ich hatte zwei sich anschließende Reservierungen in diesem Hotel gebucht. Die Bewertung über meinen ersten Aufenthalt (Hilton-Befragung) wurde vom Management mit der Aufforderung zum sofortigen Check-out und Verlassen des Hotels quittiert... unfassbar und eine sehr fragwürdige Art mit Kritik (bezüglich Zimmerreinigung und Unfreundlichkeit des Personals) umzugehen!