Innside Tenerife Santa Cruz

Excellent

Lage direkt in der Innenstadt, zum Parken braucht man ein Parkhaus. Typisches Business Hotel. Kein Internet am Smart TV ist schade, kein Netflix und anderes

Good modern hotel with nice breakfast. It is in the heart of the city. Unfortunately, we had a bad start. We booked over the Melia App. The application will kick out the baby once you select the hotel. We didn't notice this in the booking process. When we arrived they told us that our room is not suitable for a baby. They had to move us and asked for an additional charge ( even though we are part of their loyalty program). Next day we asked for a baby bed which was denied. Our room is not suitable for a baby bed. Later it was added to the room. Their restaurant was the only one in Tenerife and la Gomera on our trip that never offered us a baby chair. We asked the restaurant for a boiled egg for the baby but they denied and told us they can only do fried eggs and tortilla. At the pool we asked for a sunshade umbrella witch was denied due to wind (no wind at all) from their stuff which was sitting under an open umbrella:). All in all, a good hotel for business trip. Would definitely not come back here with a child.

You couldn’t fault this hotel. Modern centrally located with good staff and modern noise proof rooms with safe, decent sized fridge for complimentary water plus your own supplies. The shower was probably the most powerful I’ve had. The toilet room a little small. Bed was huge and comfortable and there was wireless phone charging on both sides. Up top there was a rooftop pool and bar which is a real feature. I ventured into the pool even though it was freezing. Nice to stand and look at the cruise ships. The rooftop bar is ran independently of the hotel so no charging to room. The drinks were reasonable there. WiFi worked well throughout. We did not eat at the hotel though could have pre-booked breakfast for €15 each. Checkout at midday and overall the room rate was good value for money.

Clean, quite new, centric, smells nice, decor, lighting, and tech-prepared. Most staff were friendly and smiley. Noisy in interior from other guests, hallway to rooms too echoey, and room door quite poorly insulated and noise canceling as you can see from the hallway light that came through (hence, the noise also). Also, even though as of recently, most hotels have a 13:00, 14:00, or 15:00 checkin time (totally disagree with this) usually if you're an early arrival 12:00 there is no issue with you getting your key. In this case, it wasn't that way and no effort was actually made by the receptionist to even try to fool me into believing that no rooms were yet available. She stuck to the hotel policy and even repeated it a couple of times. Thing is, I worked in the hotel industry for a couple of decades.

Très déçus. On me propose un check-in online pour faciliter mon arrivée. Quand je me présente à la réception, on me demande tous les renseignements fournis lors du check-in online. Je demande à quoi sert cette formalité si on doit faire comme si rien n’avait été fait en amont. Réponse lunaire « on doit vérifier que c’est bien vous «  NUL!!!!! je demande si on peux fumer sur la terrasse de la chambre. On me répond que oui. Je demande un cendrier. On me répond que non, pas de cendrier sur les terrasses. Donc si on peut fumer, on met ou les cendres et les mégots ou ????? Mr Melia, il faut mieux choisir vos salariés