angela k
16 oktober 2024
Avoid this place if you love yourself; it will make you hate everything! We did not enjoy our vacation at all. We were constantly hungry, as the food choices were nearly nonexistent. Breakfast consisted of eggs and rice, and if we were lucky, chicken for dinner. We spent six days eating nothing but bread and water! The rooms were dirty. Despite tipping for new towels daily, I caught the housekeeper hanging up a towel I had used to wipe the floor. Unacceptable! The staff seemed to disregard their guests. The food was horrendous. I was excited to try the lasagna, only to find it overloaded with salt. At lunch, they served rotten fish and undercooked rice! Power outages occurred six to seven times a day, both day and night. The air conditioning was inconsistent—some rooms had new units, while others suffered from old ones. The hairdryers in both our rooms broke, and when we reported the issue, the receptionist only repaired one, shrugging off our concerns about the phones not working. The entire place was dirty, including the rooms, and I’m not just referring to the mold, which is a known issue in Cuba. The beds, pillows, covers, curtains, walls, bar, plates, and cups were all filthy! The pool was dirty and there was 0 entertainment! This is by no means a hotel, this is a place of torture! Save yourselves!
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