Hotel Isla Verde

We enjoyed our stay during our trip to lake atitlan. You need to take a short boat ride to arrive at hotel. Stairs to get to the room are a bit of work but not a deal breaker. Good restaurant that looks out over the water and was very accommodating to my gluten free diet. Hot tub was nice but didn’t get super hot. Rooms were basic but a fine place to sleep and outdoor bathroom gave a great view of the lake albeit it is open air.

The lady in reception was so arrogant and disrespectful that it was offensive. After communicating we had no hot water in the shower, she said they’ll fix it but they did not. And when we asked about it again, her response was that they’re an “eco lodge “ and even she herself take cold showers!! It was a rip off, súper expensive and did not really worth what we paid. We certainly Did not feel welcome, won’t recommend or be back to that place ever again.

We had a fantastic stay for 3 nights. A lovely welcome by all the staff. Great food. We'd love to return

What a magical place, a little cabin nestled on the hillside overlooking beautiful Lake Atitlan. From my bed I could see Volcano Fuego erupting far away. Be forewarned, it really is up a LOT of stairs, and the water is solar heated so on a cloudy day it’s a bit chilly. Staff incredible. Good delicious. Magic.

maybe this is nice for lake atilan standards, but i really find it hard to believe how many good reviews it has received. much more like a hostel than a hotel. the landscaping is beautiful, and the staff seem to genuinely care, and the food is better than decent, but everything else is awful. the hike to the cabins is significant. and there are no hand rails or lighting, so it is dangerous at night, and not for anyone who isn't accustomed to hiking high elevations. the beds are ancient- the coils of the springs were literally poking out through the sheets. the sheets- i have never seen anything so cheap, and same for the towels. scorpions and spiders everywhere. there was no hot water. wild pack of dogs that barked all day and all night. the staff is very present, but has no evident experience of service. for example, we were there for a week, 3 meals a day, and EVERY time we had to ask for hot sauce. so easy to put on the table when setting, but they didn't have that foresight. our group would fill up water before yoga, emptying the container, and after yoga, we ALWAYS had to ask to replenish, same with coffee. it seemed like they used "eco" as an excuse for cheap. the hot tub looked dirty and didn;t work consistently. the lighting in the room was terrible- you couldn't see at night to read or write, it was so dark. not much to do outside of the location. i can see that this has opportunity, but it fell very short of meeting my low expectations. i feel like lake atilan as a whole can be done in a day trip.

The staff is friendly, helpful, and knowledgeable. They go above and beyond to make you feel at home. The food is so good and the drinks don’t disappoint either. The huts are charming, comfortable, and perfect for a quiet retreat. I love that they have a small gift shop. The pizza night we had was beyond my dreams! Thank you for a wonderful stay Sofia and Riley!!!

If you know what you're getting into and you decide it's what you want, it can be a good experience. If not, it will be a bad experience. And it's hard to know what you're getting into because the website doesn't contain a lot of information, and, as others have said, if you email the staff ahead of time, they won't tell you much. Here's my attempt to tell you what you need to know, both pro and con. Pros: - It's in a beautiful location and has great views. - The staff is very friendly and welcoming and tries to be as accommodating as they can, including with dietary restrictions and any other request the guests have. - They make three fresh meals a day and have some snacks and drinks available, and everything seems to be well-made and tasty. - The rooms are clean and the beds were pretty decent. - They offer yoga, massages, etc. (for a price), which can be relaxing. Cons - It's pretty isolated. You have to take a boat to get most places (i.e., other towns on the lake that you may need to get to or may want to visit for fun), or you can walk 15 minutes down a janky path to the nearest bar/restaurant and from there also take a tuk-tuk up a hill to a mini-town. (And because it's so isolated, you can't buy your own bottled water, food, snacks, toiletries, etc. easily because nothing is really nearby.) If you like to have convenience/accessibility, this is not the place for you. - It's very easy to get sick. They bring in filtered water everyday (in giant water cooler bottles delivered by boat) and they both serve that in the common areas and provide that to everyone for their own use. And they seem to keep things clean in their kitchen and bar (as noted, they cook all day, every day). But in a country where the tap water is not potable, water and food-borne illness is prevalent. Several people in our group had some diarrhea, nausea, vomiting, etc. -- even those who were being very careful, i.e., brushing teeth only with filtered water, only eating cooked food (rather than salads), etc. So if you don't have a strong stomach and a strong constitution, I would not recommend going. - The whole eco lodge (and note that it is an eco lodge, not a hotel or resort, by any stretch) is built into a hillside, and you have to climb lots of uneven stone steps (many without hand railings) to get to your room. We were only halfway up the hill, and we had to climb 60+ steps to get to our room; people at the top of the hill had to climb way more. (We didn't have to carry our luggage up and down though, as the staff does that for you.) Also, there is not enough lighting on the steps, especially at night, so we often used our cell phone flashlights to try to see where we were going. And keep in mind that you're at elevation, so if you normally live closer to sea level, you'll feel less in shape up there. If you're not physically fit and prepared to do lots of stairs, this is not the place for you. - There's no true indoor area and there are a lot of bugs. One pe

I was never able to make it to the hotel. I tried to cancel, even though I knew the reservation was non refundable. There were unexpected issues in the country, which made it impossible to travel (roads blocked) due to protests in the county.

We stayed at Isla Verde for three nights with our 6-years old daughter at the Garden Suit. We truly enjoyed every aspect of this charming hotel. Beautiful gardens, spacious room, incredibly comfortable beds, excellent location, which is quiet and close to the water, amazing service, and delicious food. Truly everything was outstanding. A special bonus were the Temeskal and hot tub which are located just above the lake, and are such a phenomenal way to wrap up a day filled with activities! Try out yoga on the deck overlooking the lake and mountains, follow that by Temeskal and dinner at their romantic, candle lit, restaurant and you’ll feel what vacation is supposed to feel. We highly recommend this hotel and would love to come back!