Hotel Isla Verde

We enjoyed our stay during our trip to lake atitlan. You need to take a short boat ride to arrive at hotel. Stairs to get to the room are a bit of work but not a deal breaker. Good restaurant that looks out over the water and was very accommodating to my gluten free diet. Hot tub was nice but didn’t get super hot. Rooms were basic but a fine place to sleep and outdoor bathroom gave a great view of the lake albeit it is open air.

The lady in reception was so arrogant and disrespectful that it was offensive. After communicating we had no hot water in the shower, she said they’ll fix it but they did not. And when we asked about it again, her response was that they’re an “eco lodge “ and even she herself take cold showers!! It was a rip off, súper expensive and did not really worth what we paid. We certainly Did not feel welcome, won’t recommend or be back to that place ever again.

From our first moment arriving the staff was amazing, and accommodating. They helped us with our large roll luggage up to our room, which was 2 minute walk through beautifully landscaped oasis with flowers and huge leafed plants. The rooms were very clean, the shower had hot water, the views from our private balcony of the lake was very pretty. The restaurant was amazing, great choices from wraps, Currys, and a dinner menu absolutely worth signing up for. The dinner atmosphere was incredibly romantic. They have beautiful areas to loung and great dock for swimming and sun bathing. The bathrooms are not open air, but also not sealed so be prepared for a kinda bungalow style bathroom, which was still very nice with its large shower, clean sink and toilet, but maybe the occasional friendly spider. We will absolutely be returning on our next trip. ~Michael & Rosa

maybe this is nice for lake atilan standards, but i really find it hard to believe how many good reviews it has received. much more like a hostel than a hotel. the landscaping is beautiful, and the staff seem to genuinely care, and the food is better than decent, but everything else is awful. the hike to the cabins is significant. and there are no hand rails or lighting, so it is dangerous at night, and not for anyone who isn't accustomed to hiking high elevations. the beds are ancient- the coils of the springs were literally poking out through the sheets. the sheets- i have never seen anything so cheap, and same for the towels. scorpions and spiders everywhere. there was no hot water. wild pack of dogs that barked all day and all night. the staff is very present, but has no evident experience of service. for example, we were there for a week, 3 meals a day, and EVERY time we had to ask for hot sauce. so easy to put on the table when setting, but they didn't have that foresight. our group would fill up water before yoga, emptying the container, and after yoga, we ALWAYS had to ask to replenish, same with coffee. it seemed like they used "eco" as an excuse for cheap. the hot tub looked dirty and didn;t work consistently. the lighting in the room was terrible- you couldn't see at night to read or write, it was so dark. not much to do outside of the location. i can see that this has opportunity, but it fell very short of meeting my low expectations. i feel like lake atilan as a whole can be done in a day trip.