Laguna Lodge Eco-Resort & Nature Reserve

We had an incredible stay at Laguna Lodge. The serene environment, sustainable design, and stunning views made it a perfect holiday destination. The room had the most stunning view across the lake and was beautifully decorated with local furnishings & artefacts. The staff were exceptionally friendly and attentive, ensuring our comfort at every turn. Waking up to the relaxing sounds of nature and enjoying our freshly prepared breakfast & morning coffee in the beautifully positioned restaurant was a highlight. Highly recommend! We can't wait to return!

the most important thing to know before staying here: this is most definitely not a four star hotel. maybe it was 10 years ago, but not anymore. they gave us a 'complementary upgrade' when we arrived, but our room looked like no one had been inside for months. there was even a spider web connecting the bed cover to the nightstand. In the room manual (likely written and printed a decade ago), they say the food is all local and organic, but the menu is bizarre and there is absolutely no way the food is 'local.' the fruit we were served at breakfast had no flavor, and even the coffee was bad...which was especially surprising since we are in one of the coffee capitals of the world! The staff was very kind but untrained. Clearly the owners of this hotel are asleep at the wheel.

What a wonderful place! Secluded (only accessibly by walking path or water taxi), but with easy access to everything Lake Atitlan offers. Super thoughtful, knowledgeable, and hardworking staff. I am a female solo traveler, and I felt very safe. The hotel arranged transport from my hotel in Guatemala City, and to my hotel in Antigua. They also arranged my hike up Rostro Maya, providing a sack lunch, and I was surprised my guide offered to take me into San Juan la Laguna to tour. I learned a lot about the area’s history, and Mayan culture. Food is very good. Will stay there again, and highly recommend!

This places is beautiful, quiet, spacious, clean-while-natural-materials, very fun design/architecture, easy to swim off the docks at this clean-shoreline-area. My partner and I loved our stay. the staff here are SO WONDERFUL, PLEASE talk to them and learn about their lives just a short walk to the nearest town. they are SWEET and VERY HELPFUL people. My one big complaint of this place is about the owners. I am fluent in Spanish and I like to learn from and befriend the locals when I travel. I think it is VERY APPARENT that the staff, whose families live in poverty back in their village, are VERY UNDERPAID considering their work hours and quality of their work/help given to guests. I don't know the owners' finances but considering what I paid to stay at this BEAUTIFUL and quiet location on Atitlan, I think the staff should be paid MUCH MORE and that's up to the owners to fix.

This is a beautifully designed & decorated unique hotel experience.The staff is lovely, caring & very helpful. Starting with captain Diego who cheerfully picked us in Panajachel & rode us to the hotel. We were shown to our room by a sweet young lady as well as helpful Leslie translating, which was a lovely upgrade with a beautiful patio & magical vista. We were travel weary & arrived at the restaurant where a very joyful & vocal young family was eating. Cruz our waiter( I consider him my friend at this point) took one look at our faces & offered us our own private tranquil romantic dining room upstairs & pretty much magic ensued. That level of insight & caring is very special. The lake is beautiful and the views constantly changing each more gorgeous than the next. I would highly recommend this lake Atitlan experience. Just note this hotel is not really easy walking distance to anything but the reserve. Though It is very easy to hail a lancha anywhere. Because of this we wound up eating at the hotel each nite. Not being vegetarian I thought might be a thing but the food was good , the atmosphere divine and the service superlative & I didn’t miss the variety of other places. I will miss this place & the wonderful people who work here tho.

Staggeringly beautiful location & room was fantastic with stunning views over the lake, however, the hotel is seriously lacking in any form of management. Sadly the completely inadequate number of very poorly trained, but very friendly, staff meant our 2 night stay was hugely disappointing. The gourmet food (vegetarian only) offering they boast about was dreadful, either burnt or seriously undercooked, the quality, quantity, variety and presentation of the food was atrocious and the staff, who couldn’t speak or understand English, didn’t have a clue as to what to do about it. Regrettably there was no management on site during our stay so there was no one to complain to. I attach no blame at all on the staff, they did what they could to help but just weren’t equipped with the knowledge, skills or experience to make a difference. In my view the fault lies firmly and squarely on the management, or lack of, at the hotel. Such a shame, it should have been magical, but it just wasn’t.!!!

This is one of the few times I will ever write a review due to the pure class, excellence and unique blend of traditional & modern cultures that Laguna Lodge provided. Their entire staff, location, presence and capabilities were top-notch and worth every single dollar. Compared to other places on the lake, Laguna had the most brilliant mixture of Guatemalan culture & modern comforts. We will recommend this place to every single person!

My husband, two adult daughters and I visited Laguna Lodge over July 4 holiday. We especially loved all the staff because of their patience, kindness and helpfulness specifically Cruz, Rosa, Leslie, Jose, Nicolas and Francisca who is the primary chef. Cruz went above and beyond for us and we loved getting to know him. Francisca’s food was always amazing. This wonderful group of people made our visit to Guatemala unforgettable! I hope they know how appreciated they are.

DO NOT STAY HERE! We saw rats throughout our stay. Left 4 days early because of the unsanitary conditions. Food was frozen and inedible. Beds were hard as rocks. No “mini gym” just a 20 year old child size bike. $50 per person every time you want to use hot tub and you have to wait 3 hours for it to warm up. Many nicer hotels near this one with better accommodations and no rats! Service horrible and staff unfriendly.