Oasis Belorizonte

I spent two weeks in a hotel. I was robbed on the hotel beach, none of the staff believed the theft. Anyone can enter the beach and whenever they want, the hotel security is a joke. None of the security guards even have pepper spray. None of the security guards have weapons either. The beach loungers are old and broken, it's better to lie on the sand. The beer or drink dispenser at the beach bar still doesn't work. The staff responds to every problem with NO STRESS. Did they steal from you? No stress. They only poured you vodka instead of a drink No stress. Your room card doesn't work No stress. The security guard told me to wait at the reception for 1.5 hours No stress. The level of service is terrible. The worst service I've ever encountered, the answer to every question is No. No one can speak English, only the people at the reception. The entertainment is a comedy, no one engages the guests in it. We watch the entertainers' fancy dance configurations, no dance music or fun. whether you want to watch complicated lifts of dancers while on vacation. NO. Animations are boring. The hotel has two advantages, food and beaches.

The reality of this hotel: First night in our room was next door to disco which is till 22:30 - in reality it ended at 1:45 and drunk screaming people sat there till 3am. We complained and they moved us to different room and we signed that hotel doesnt owe us anythingwhich is standard, i guess. They sure acted like it... 1. Wifi is not working at all - cost per 2GB aprox. 10$ in Cabo Verde, be prepared to spent minimum 100 euro for 2 people if you want to send photos or like use instagram 2. Got the worst food poisoning in my life ending in acute gastritis, have not eaten anywhere else just the hotel - but OK these things happen, different food, lower immunity whatever 3. There is frequently no hot water - you dont really need it if its hot outside though, unless you have cramps from the food poisoning 4. Cleaning service is close to none - you bring sand from the beach, you keep it till the end of your stay 5. You want your towels exchanged? Throw them on the ground, they will take them, youre not getting new ones though - complained at the reception 4 times till we got them after 3 days. We had to use the beach towels and the rest of the stay we just waited for the maid to leave the cart and get them ourselves 6. Found the door wide open 2 times, balcony unlocked once after the cleaning. - maid nowhere in sight, just and open door 7. The rooms look old and shabby - but they are functional and yourenot spending the time in the room, unless you have the food poisoning 8. Heard the people from other room they have found a cockroach, but maybe its not true...

We are here right now and this is the first time Iv written a review. This is dirty and rundown, the staff walk round like it’s the last place they want to be. Nothing works, no beer at the swim up bar I asked for vodka she just said they have ran out, not oooo just wait a moment Iv nip and get some. You have to get dressed to go into the fun bar.. anything but.. where you can get a beer from a dirty beaker that they wash in a small sink with a dirty cloth.. absolutely disgusting. The soft drinks machines doesn’t work in the restaurant so nice warm flat pop. The wine is undrinkable and comes into a half pint glass .. the food is cold and bland. The main restaurant have no table service of a drink in the evening so you have to go outside bar, in general there maybe 6/8 people deep.. with always one person serving. We stayed at Boa Vista last year a different experience all together. Beautiful beach however the beach bar is dirty and again one person at the bar.. we asked to moved rooms which they did .. room slightly better. This hotel wasn’t cheep for the week also

a mixed review from a constant traveller.this hotel is not a 4* hotel. we have just come back from our first visit to Cape Verde. The main hotel is clean and presentable ,so are the comfort bungalows. the food is Ok but repetitive, the bar staff are really good and polite, and the maintenance team work hard. the main problem is are the comfort bungalows !! they are dated and would be hard to achieve a 2* rating anywhere else. DO NOT stay in one by the pool area. the noise is unbearable, its ok during the day but the night is awful with constant shouting and party goers shuffling past at 3/4/5am. 7 night stay with zero sleep !!! although the beach and location is extremely good.just a 5 minute walk into the town.

Santa Maria is so beautiful place to stay but this hotel is one big catastrophe. First you come you can NEVER get sunbed at any of three swimming pools and after 9am not even at the beach. The same problem is in the restaurant, often is very hard to get place for sitting there. Next thing is that there are almost all the time missing glasses, sometimes even cups. So there are bevareges but you don't have anything where to put it. Bungalov comfort is smelling with lot of mold in bathroom and deluxe is from paper you hear absolutely everything from your neighbor, even air-condition. When you get your towel dirty or wet there is no chance to change it for new one during day because one day you need to return it back you to get new towel next day. So when you really need dry one for some trip etc poor you. There is no food at all in the beach bar, so you have to walk from the beach trough whole resort to get lunch. There is also the only one toilet for all ladies from the beach and nobody clean it all day, so terrible smell, sand and urine everywhere. We get bungalov close to the fence where was security man very loud shouting to his phone several times during all night. When we asked him to speak quiet he always said yes and continued shout to his phone.

The reception of the hotel is modern, but this is the only place which is nice, the rest is just old. This hotel has a potential, but unfortunately does not have a good care. Bungalows comfort are really ugly, had insects inside, the safety box was with the key, not code, air conditioner did not work properly, small fridge worked fine, did not have normal wardrobe, sink was in the room not in the bathroom. About the hotel room- it is a bit better, cleaned and a bit renovated, but still we had insects in our wardrobe. It is definitely better option than bungalow. There was safety box locking by code, ac worked properly and smell was also nice. Our cleaning lady was amazing! In general staff was great, very welcomed people, willing to help and happy. Food was good, there was always something to choose, we have never been hungry. Cocktails were bad, but beer was good. Beach was really beautiful and there was lots of sun-beds to use.