Oceana Santa Monica, LXR Hotels & Resorts

沒有服務！前台業務能力太差！沒有專業性，還不如三星酒店。晚上睡覺一直有漏水聲，隔音差。體驗非常非常差。非常不推薦。

房間很小 泳池超級小

One of the most charming boutique hotels I’ve ever stayed in! Our experience was wonderful from the moment we pulled up to the valet. We were greeted by Jordan, who was super friendly and offered to help with all our luggage. Check in was a breeze! We were promptly welcomed by Taylor, and because i had inputed my details in the app, it took less than 2 minutes! We were upgraded to a suite, room 210, with a nice living room/seating area that was separated from the bedroom. Communicating with the front desk was so easy by text! We were able to get late checkout through text. The room was great! Bed was wonderfully comfortable, shower pressure was strong and towels were beautifully soft. We enjoyed the gym as well, in the basement behind the pool. There was a peloton bike and tread and although it was a smaller space, they had a nice mix of weights and machines. The pool chairs looked so comfortable! But the morning was too cool for a dip! Breakfast at sandpiper was delicious. We had fresh juices and an omelet and the American breakfast. We enjoyed it! Checkout was also breezy. We didn’t even need to stop, just dropped off the keys and our car was ready! Loved the location of this hotel. Right across the street from overlooking Santa Monica beach and the pedestrian bridge crossing is right there. Location can’t be beat. We’ll definitely be back for a longer stay.

Stayed here over Christmas and enjoyed it immensely. From start to finish staff was incredible. We had an early morning flight in and they were able to get us checked in as soon as we arrived. Which was very much unexpected and greatly appreciated. As a diamond member, they upgraded us to a huge suite with a kitchen even. Again. Not expected but truly appreciated. Alert staff were friendly and always quick on the draw. Housekeeping did a great job of keeping the room clean. Everyone in the restaurant was always friendly and accommodating. And I tell ya, Lucian makes one heck of an old fashioned!! Location was nice but there wasn’t a lot nearby so it was usually a long walk or car ride to get to restaurants, the pier, etc. the beach looks closer than it actually is but it’s not too bad a walk to get there. All in all a great stay and we hope to visit again!!

We had an okay stay. The hotel is more 4-star than 5-star. As a Hilton Diamond, suites were available so too rooms with a sea view but we were only offered them as a paid upgrade, even though the hotel was far from capacity. Room was a good size, clean but had no view whatsoever. Breakfast was of a good quality but expect to pay $40-$50+ USD pp for a light breakfast. Toast was charged at $8 USD for "two pieces" which was actually one slice of bread cut into two! So yeah $8 USD for a slice of toast cut into two! Location is by the beach but a good 10 minute walk from the cafe/restaurant area. With rates of $800+ USD pn, I would not recommend staying here.

The hotel was great (especially thr bed and bathroom) and the staff was exceptional. Lenny did such a great job in giving us insights and advice as we tried to figure our our plan for seeing all of the things. He even highlighted a map for us. Breakfast was also good - I recommend trying thr pancakes with blueberries. It is easy to walk to so much and drive to even more. Run don't walk to stay at the Oceana if possible! You won't regret it.