Vintners Resort

Everything was perfect

I was very pleased with the call ahead of my arrival! I explained that I was using crutches after surgery and the gentleman upgraded my reservation to a suite since there are no elevators on property and the room I booked would have been upstairs. This was stellar and I'm so appreciative! Five star service right there! We arrived early at 3pm (I had requested 4pm) and our room wasn't ready until 5pm. Not so stellar. We had an unfortunate event of two blackberry drinks spilling on my brother-in-law at dinner (the server was horrified and handled himself professionally.) The GM came by, apologized, said he wanted to comp drinks or dessert in addition to cleaning the jacket. He did not comp drinks or dessert (at least not on the bill we signed.) Not necessary but also not stellar. When we checked out, the young gentleman (who said he was less that a week on the job) told me that he would send the folio as soon as a manager checked out a credit of ~$40. I wonder if this is a credit that was promised to us at dinner after the blackberry incident. Don't know because I still have not received my final bill. I tried using the Contact Us link on the website but it keeps throwing errors. I really want to love this place! The prices are high and I would expect a higher level of service. I'm guessing they'll get there, but they were off their game this weekend.

Great resort very central location. The food was great and the service at the hotel as well as the restaurant were top notch. I would definitely recommend staying here if you are looking for something more than your standard accommodations.

We booked a vineyard view room at a higher price, but when I checked in and went to my room it didn’t have one. I phoned the front desk and was told they upgraded my room, but this room had a lot of issues. One, it was not far from the pool which is under construction and there was constant beeping from heavy equipment. Other issues were that the AC didn’t work; I set it to 68 (it would not set lower) and the temperature of the room never went below 72. Furniture was dated and the top of the bench in front of the bed was peeling. The coffee maker didn’t work and one of the lights in the bathroom was out. Also, they charge a $45 resort fee and the pool wasn’t even available. The staff was nice, but $650 a night for this was way too high. I like the area, but will look for a better place next time we visit.

Lovely property overlooking a vineyard. Our room had a wonderful view of the vineyard The room was spacious with a fireplace. Bathroom also spacious with double sinks, rain shower and nice products. Towels fluffy, bed comfortable with nice linen . Room was equipped with coffee maker and robes.

I had such high expectations that were so sadly not met. The internal phones to the front desk did not work and when I called the number with my cell, they just hung up on me....5 times. They put me in a unit near their construction zone so that I could hear the beep...beep....beep of the septic truck sucking out sewage early in the morning. Lot's of other nice places to stay in the area.....don't stay here.

We enjoyed our four night stay here, mainly because of our excellent room (which was immaculate). However, we found that the John Ash restaurant had a limited menu - even for a four night stay, with no change in the choices. We noted that there was no access to the pool (it appeared to be undergoing renovation) but we were not made aware of this before or during our stay: we just found out. No alternative was offered. Walking through the attached vineyard was pleasant. It would have been good to have the offer of a simple tour at a modest cost rather than the expensive one with an included picnic which seemed to be the only option. We would stay at Vintners Resort again, but perhaps not eat there in the evenings.

What an absolutely perfect resort! Beautiful and relaxing. Emaculate grounds, room, restaurants. Roses, fountains, outdoor fire pits, private patio, friendly people were a few of my favorites. Wonderful service. EVERYTHING top level.

Easily accessible from the highway, yet far enough away to not be bothered by road noise. Beautiful buildings and grounds. Wonderful amenities in the room and lovely views of the vineyards. Very attentive staff. Elegant dining and bar on property with reasonable pricing.