Aqua Hotel Onabrava & Spa

We had 4 rooms as attending wedding locally. More basic than the “so called” 4 star implies! Staff initially unhelpful though manager stepped in during working hours when I complained, and at least compensated for iron Issues included : - you have to give a deposit of €20 for iron - cash! If no cash you get charged 3% plus £5 for cash machine! Iron and board were cheap and nasty. - no tea or coffee or water in room - they allow smoking on balconies and so can’t leave patio doors to balcony open as stinks of smoke (and **** a lot of the time) - no aircon for month of April as not cold enough apparently - though we were very hot - especially as couldn’t leave doors to balcony open - alarm kept us awake for hours one night - someone was smoking in room! Not surprise when they let smokers use balconies! - buffet breakfast and dinner was mediocre in quality and choice

I initially selected this hotel based on its advertisement of a heated swimming pool. However, upon arrival, I discovered that the “heated pool” was actually a hot tub that required an additional fee, as did access to the gym and indoor pool. Furthermore, guests were charged each time they exited and re-entered the facility, even if only stepping away briefly. I had booked a double twin room for four people, expecting adequate sleeping arrangements, but was only provided one bed per room. This created a significant inconvenience, especially for the children in our group who had to share beds. I even offered to pay for an upgrade, but was informed this was not possible—despite the hotel appearing to be largely unoccupied and multiple requests being made. Additionally, during our stay, the outdoor pool was too cold to use and the beach was not accessible. The quality of the food was disappointing, and I found the front desk staff to be unhelpful and at times discourteous. The rooms themselves were quite small, and the air conditioning was not operational during the spring, which I was told is typical as it’s only turned on during summer months. To make matters worse, there was a guest smoking cigars on our floor, which filled the hallway with smoke and caused discomfort for my children, who suffer from asthma. This ultimately led us to check out three days early and continue our trip in the city of Barcelona. ******* did not help with my complaints!

Good overall, quiet hotel and nice staff. Very close to the train station. We got a full board, which included free food for breakfast, lunch, and dinner. However, drinks including water, were not included for lunch and dinner, which we found disappointing especially that water required a fee. Breakfast however had a good selection of free coffee, tea, juices, and water.

No AC even though the room got incredibly hot, had to leave window open all night and day but it was still very warm. Maids only came once in 6 days, took dirty towels and never brought clean ones back. Pool area was very nice, staff was friendly and overall a comfortable stay.

It was really peacefull and all the workers a1, hospetable , friendly and very sociable. One little problem i wasn't able to connect my PC and no one was able from reception, other wise everything perfecto.

Excellent Excellent hotel Food excellent Would highly recommend this hotel I intend to stay there again many times thank you