Calle Heredia No. 201, Esq. San Pedro, Santiago, Santiago de Cuba, CubaVisa hotellinformation
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1 natt
Gästrecensioner
9.1/10
Utmärkt
43 recension
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Exelente todo el personal y especial el cocinero Emilio
Översätt
Lis
Bodde på jan. 2023
Affärsresenär
1 recension
10/10
Enastående
Publicerades 23 feb. 2023
Excelente servicio .Me encanto este lugar .
Översätt
Paradise46944828302
Bodde på okt. 2024
Ensamresenär
10/10
Enastående
Publicerades 26 nov. 2024
Honestly, this is the best hotel in Santiago. Not only for the perfect location. Also for the people who works here whose always make very warm feeling to all guest. Rooms are clean, bathroom renovated, the service is professional. Food is nice as well. Compare to other hotels, like Melia or Las Américas, this is paradise. Lastly, the terrace with a bar on the roof with an amazing view of cathedral is just stunning. Enjoy it..
Översätt
Svar från boendet: Agradecemos profundamente su elogiosa reseña sobre su estancia en nuestro hotel. Nos complace saber que disfrutó de nuestra atención, la limpieza de las habitaciones, y la calidad de nuestro servicio. La terraza con vista a la catedral es un verdadero atractivo. Esperamos recibirlo nuevamente y brindarle otra experiencia inolvidable.
joseantoniosuarezm
Bodde på sep. 2024
Ensamresenär
10/10
Enastående
Publicerades 18 okt. 2024
Nice service, very good people, the center of Santiago de Cuba. Thank you for everything Casa Granda. Very good activities and places near this hotel, and the view from the Roof Garden is amazing, The Bar 500 is and extraordinary experience.
Översätt
Svar från boendet: Muchas gracias por tomarse un tiempo y escribir una reseña sobre nuestro hotel. su reseña sobre su experiencia en Casa Granda. Nos alegra que haya disfrutado del servicio, de las actividades cercanas y de la impresionante vista desde nuestro Roof Garden. Su recomendación sobre el Bar 500 es muy apreciada. Esperamos darle la bienvenida nuevamente en su próxima visita
ryszards436
Bodde på mars 2025
Ensamresenär
10/10
Enastående
Publicerades 18 apr. 2025
Even though Cuba faces tremendous difficulties, mainly because of supply shortages of practically everything, the stuff of this hotel is doing everything in their power to accommodate the needs of their guests. Besides, the personnel makes up for the shortages of supplies by being very attentive and polite in all the areas; food services and room maintenance. Hospitality - high standard.
Översätt
Svar från boendet: Estimado Richard, Agradecemos sinceramente sus amables palabras y el reconocimiento a nuestro equipo. En tiempos desafiantes, nuestro principal objetivo es brindar una experiencia memorable, superando cualquier obstáculo con dedicación y cortesía. Nos enorgullece saber que nuestro personal marcó una diferencia positiva durante su estadía, destacándose en los servicios de alimentos y mantenimiento. Su opinión nos motiva a continuar esforzándonos por mantener los más altos estándares de hospitalidad.
Gästanvändare
Bodde på feb. 2025
Annat
10/10
Enastående
Publicerades 17 mars 2025
A few months ago, I had the pleasure of visiting Casa Granda Hotel, and I must say that its atmosphere captivated me with its historic charm and decor. The staff was exceptionally friendly and welcomed me with a smile—kudos to Rosa, Magela, and Ismael. They recommended some house specialties, and I decided to have some eggs. The combination of great food, excellent service, and such a lovely setting made my time at the Casa Granda Hotel café truly unforgettable.
Översätt
Rogelio J
Bodde på jan. 2025
Reser med vänner
10/10
Enastående
Publicerades 28 feb. 2025
Totally recommend this hotel for your stay in Santiago de Cuba. The people that work there love to help you with any questions you may have. The hotel is in the middle of the main plaza of Santiago. Check out the rooftop bar at sunset. Excellent experience.
Översätt
Michel S
Bodde på nov. 2024
Affärsresenär
10/10
Enastående
Publicerades 20 dec. 2024
The staff was welcoming. My room was clean. The location is in the heart of the city. Even though we arrived at a late hour due unforeseen circumstances, all was ready for our arrival. All said and done, I recommend this hotel to anyone considering staying in this city
Översätt
Svar från boendet: Thank you for your wonderful feedback! We are delighted to hear that you found our staff welcoming and your room clean. It's great to know our central location and preparation for your late arrival contributed positively to your experience. We sincerely appreciate your recommendation and look forward to welcoming you back on your next visit to the city.
Keisha M
Bodde på apr. 2024
Par
10/10
Enastående
Publicerades 17 maj 2024
We had a great stay at this hotel. Daina, the attentive receptionist, went above and beyond, even noting my birthday, which the staff celebrated. We met the warmhearted manager, Christian from Costa Rica, who took photos and arranged a birthday cake. Alexei, the security man, was fantastic, offering restaurant recommendations and escorting us safely. The staff deserves 5 stars. However, the rooms needed maintenance; ours was dark with non-functional lamps, and the bathroom's low shower pressure needs improvement. Despite this, we had a comfortable stay and highly recommend Casa Granda for its location, live salsa music, and excellent staff.
Översätt
Svar från boendet: We are very pleased to hear that your stay was satisfactory. Our staff is very friendly and professional and is always ready to assist you with anything you may need. Thank you very much for your nice comments about them. We deeply regret that your room was not as comfortable as you deserved and that you had difficulties. We apologize for the inconvenience. In this regard, we are pleased to inform you, that we are performing the relevant maintenance and that the rooms have been repaired. We show recent photos of the hotel showing how the rooms have been repaired. Thank you for choosing us to enjoy your stay in Santiago de Cuba. The hotel staff looks forward to your return soon.
David B
Bodde på aug. 2024
Ensamresenär
10/10
Enastående
Publicerades 16 sep. 2024
I have only visited the restaurant, which has a great view of Plaza Cespedes. You can enjoy great drinks and food for a reasonable price, considering the good quality. The staff is very nice and polite, I would really recommend Casa Granda for dinner or an afternoon cocktail!
Översätt
Svar från boendet: Agradecemos sinceramente su valiosa opinión sobre Casa Granda. Nos complace saber que disfrutó de las vistas a la Plaza Céspedes, así como de la calidad y el precio accesible de nuestras bebidas y comidas. Apreciamos sus comentarios sobre nuestro servicio, y esperamos recibirlo nuevamente para más momentos agradables.
Gästanvändare
Bodde på juli 2024
Annat
10/10
Enastående
Publicerades 12 aug. 2024
A great breakfast with my friends in Casa Granda Hotel, always a nice place to know the herat of Santiago de Cuba City and to enjoy the most exciting view of CespedeZ Park. Thanks to Edward the manager, for such a Great Welcome and make us feel in home.
Översätt
Gabriela B
Bodde på juli 2024
Ensamresenär
10/10
Enastående
Publicerades 10 aug. 2024
This is a very nice hotel and the food, customer service, room tender service have made my stay in Santiago de Cuba very comfortible. Many of the staff speak English so that helped too. The check in rep, a taller gentleman was a bit stand-offish and could have been more welcoming and friendly but he warmed up a bit during my week here. My room was very nice and the air conditioner worked Great. The room bathroom was clean, open, and bright. The restaurant food and service were excelente! The lobby entry greeters were formal, profesional but warm and approachable. The view from the resturant porch 1st and 5th floors are beautiful. When I return to Santiago, I will stay here! THANK YOU Hotel Casa Granda!!!
Översätt
Svar från boendet: ¡Muchas gracias por compartir su opinión sobre su reciente estancia en el Hotel Casa Granda! Nos alegra saber que ha disfrutado de su tiempo en Santiago de Cuba. Apreciamos sus comentarios sobre la comodidad de su habitación y la eficiencia del servicio de limpieza, así como la calidad de la comida y el servicio en nuestros restaurantes, que son aspectos que valoramos enormemente y nos esforzamos por mantener en altos estándares. Aguardamos su regreso a Santiago de Cuba y al Hotel Casa Granda. Será un placer recibirlo nuevamente y brindarle una experiencia aún más memorable.
Manofsteel19
Bodde på maj 2024
Ensamresenär
10/10
Enastående
Publicerades 4 juni 2024
Totally impressed by the kindness and the the professionalism of the staff at this beautiful hotel. Emilio at the front desk is such a wonderful human being and tried to help me with everything I needed, museums, restaurants and much more. I highly recommend this hotel
Översätt
Svar från boendet: It is a great satisfaction for the entire team of the hotel, that you were satisfied with the attention and service provided. Your comments encourage us to continue growing and to be better professionals every day. Consider yourself part of this great family of Casa Granda, which from now on will welcome you with great pleasure. Come back soon.
Mary T
Bodde på apr. 2024
Par
10/10
Enastående
Publicerades 30 maj 2024
It is our second visit and in general we can say that it has improved a lot. The food is super good, very complete and the breakfasts on the terrace are an excellent option...without a doubt this is the most complete accommodation you can visit in the city.
Översätt
Svar från boendet: It is very pleasing to see that you are a loyal customer and that you felt at ease in your second stay at the hotel. Thank you for allowing us to be part of your special moments and for trusting us to create unforgettable memories. Every day we work to improve the satisfaction of our customers and your comment is proof of that. We look forward to welcoming you again in the near future.