Vitalis Villas

Family of three, we enjoyed our stay there for one night. The meals are so heavy that we could't finish it. Foods are so nice and staffs were friendly. Definitely will come back in the future.

There are way better hotels than this when making your accommodation. There is no running water in the visitors area/comfort rm. You have to use pail to flush the toilet after using it. Need to have a better management to maintain this hotel up to par.

All was fine and excellent until the shower and toilet ran out of water. We never had the luxury of taking showers during our stay. The water pressure was so weak that even flushing the toilet bowls is a challenge. Had my sister complain at the reception and was told that maintainance will check on it. In the meantime, I requested for a pail and dipper just to be able to flush the toilet bowl. We even had to take showers at the poolside public shower area after swimming so that we can just wash our hair when at our room.

I was skeptical at first since the hotel’s location was unusual compared to the ones that are in the metro, where class and sophistication were the things you normally look for when you book a lovely stay. However, upon check-in to the location, I was amazed with how they give their best to level up their services to their guests! The area as a whole was truly iconic! I was very impressed with the villa we stayed in as it was a massive, I could not believe how big it was for 4 people! The murals on the ceilings were all magnificently beautiful! Their buffet and plated meals were on point! They had a wide selection of food and we all loved them! We were quite blessed as we own the private pool to ourselves that time! We also spent a great time at their other resort - The Vitalis White Sands via their free shuttle transfer. Lastly, the staff were very accommodating, as well as their interns! Great job team! If we were to stay again, we’ll definitely go back in this lovely resort!

Our stay with Vitalis Villas wasn’t much to be desired, as the experience was marred by a series of disappointments that overshadowed any potential enjoyment. Regrettably, the promise of a tranquil getaway was swiftly shattered by a persistent lack of water supply throughout our stay. The inconvenience of not having basic water amenities significantly dampened our experience and left us feeling frustrated and dissatisfied. Despite reporting the issue promptly to the management, the problem persisted, and our pleas for resolution fell on deaf ears. Evidence is secured. Adding insult to the poor service, the management's response to our ordeal only compounded our frustration. While assurances of partial reimbursement were made, the promised restitution failed to materialize on the agreed-upon date. Such lack of follow-through reflects poorly on the resort's commitment to customer satisfaction and professionalism. As the situation escalated, I felt compelled to request a full refund, considering the substantial inconvenience and the failure of the resort to uphold its end of the bargain. However, my attempts to engage with the management were met with evasion and disregard. Calls went unanswered, messages left unresponded, and the once-promising facade of hospitality crumbled under the weight of neglect. I do not recommend this property due to the management’s lack of professionalism.

Well …..what can I say……..this hotel is not really for the international traveller! The place looks, from the outside to be pleasant enough, but a closer inspection shows that it seems to be in need of very serious maintenance .The rooms are large but seem to be in need of a good clean and the washlet toilets simply don’t work properly. The wall mounted TV boxes hang by their wiring beneath the TVs. The dining room is grubby as is the crockery and cutlery and the food pretty poor.The staff are pleasant but obviously not well trained. And to cap it all this hotel is not particularly cheap by local standards! I think I will give it a miss next time.