Vila do Junco

This place was a mix of emotions: - When I was booking it online with the WhatsApp team, it was a very smooth process. The WhatsApp team said we needed to let them know when we would be arriving at the hotel so they could ask someone from the hotel to pick us up at the end of the street since the driver didn’t have a 4x4 car. We arrived when we told them, and no one was there waiting for us. The driver contacted them, and they said they had no idea we asked for it, blaming the WhatsApp team. - The villa is beautiful, with very nice decor. The location is great. We booked two rooms, a master and a master rustico. The master was as shown in the pictures; the master rustico was as shown in the pictures, but the whole backyard is muddy, and you can’t use the outside shower or step in the garden because your feet will be soaked in the mud. When I say mud, I mean not only a bit; it is a wetland. So the whole point of being private and paying more for a bigger space is not truthful. When I was booking the rooms through WhatsApp, they showed me the tours and their prices and told me that I would need to book in person when I checked in. No problem. But when I got there, there was a discrepancy in the amounts previously mentioned to me in WhatsApp for a private tour, and I was told that if I paid in cash/pix, then it would be 5% cheaper, but still higher than the amount previously mentioned to me on WhatsApp. One of the tours we wanted to take was to visit the lençóis maranhenses at night, with appetizers and drinks. First I was told (from the people that works in the lobby but also in the restaurant) that the private tour would cost R$1600 reais including appetizers and drinks. When I left and spoke with my family and came back to say we wanted to do it they said they told us the wrong price. They said we needed to pay an additional R$300 per person and the drinks were not included. So I told them: NO. A few minutes later, someone else came, from the restaurant, saying that they told us the wrong price. That the whole tour for everyone would cost R$1100 reais, with appetizers and no drinks. I told them that this whole situation was very unpleasant and we didn’t want to go anymore. - a day before I checked in, I received a message no on whatsapp saying that if I wanted to eat in the restaurant on the day I would check in, I would need to make a reservation telling them what I wanted to eat so when I arrived, the food would be ready. I arrived and the food was not ready. The lobby blamed someone from whatsapp that didn’t not pass the message to the rest of the team. Also said that the WhatsApp people are not the lobby people. Not sure if they are saying the truth but in the end of the day you are one team, and instead of keeping blaming other people, just apologize and do your best for this not to happen again. - the restaurant food was very good, juices not much, not strong. The wait times were long. The service was not very good. They would forget wha

fujam desse lugar. chuveiro água gelada 3h pra consertar, rua q o carro nao passa . tivemos q carregar as malas em rua de areia onde o carro atolou. péssimo atendimento . restaurante 2h pra vir o prato.cheio de pernilongos

Essa foi a pior experiência em termos de hotelaria que já tive. A única coisa realmente boa era o quarto. Se fosse um Airbnb sem nenhum funcionário teria sido uma experiência maravilhosa. Fiquei 3 dias no final de maio com o meu marido e foram dias com sequências de demonstração de amadorismo e incompetência por parte do staff da pousada. Já me hospedei no interior de vários estados do Brasil, em locais muito mais simples e fui mil vezes melhor atendida. A pousada fornece um carro 4x4 para buscar os hóspedes na esquina da rua que é de areia fofa e não própria para carros comuns, mas mesmo solicitando com antecedência e avisando do horário, o mesmo carro atrasou na ida e na saída entre 20-30 minutos para chegar. O restaurante do hotel tem comida cara e mediana e vários hóspedes tiveram erros em suas comandas pois os funcionários não tiraram os pratos dos clientes anteriores do sistema. O recepcionista que nos recebeu, Ronaldo, fez um rápido check in e não nos explicou praticamente nada sobre horários e funcionamento da pousada com justificativa de que já havíamos recebido tudo por whatsapp (não havíamos recebido horários de café, saída, chegada...). Metade dos passeios agendados com a pousada foram colocados numa agência parceira terceirizada chamada Amorim, que atrasou 40 minutos no 1o dia de passeio, sem explicação, aviso, justificativa e novamente Ronaldo só repetia sorrindo: os passeios começam a partir de 9h. Quando chegaram, o motorista do carro sorriu e disse: aqui é assim mesmo (????) e a guia do nosso passeio mal falava com os turistas, não explicou nada da dinâmica do passeio e ficava reclamando que as coisas dela de sol tinham ficado em outro carro o dia inteiro. No dia seguinte, novamente com a mesma guia ruim e mesma agência. Já havia feito reclamações quanto a isso no whatsapp da pousada que seriam repassadas. Pedimos a 3 funcionários diferentes, em 2 momentos do dia (manhã e tarde) além de deixarmos sinalizado na porta do quarto que queríamos a limpeza. Voltamos do passeio da manhã e nada. No intervalo do passeio da tarde reforçamos e quando chegamos a noite não tinham entrado lá. Ronaldo novamente pareceu surpreso e disse não entender o que aconteceu. Mais reclamações no whatsapp e mais respostas de verificar sem nenhum pedido de desculpas. Várias pequenas coisas que iam cansando e desgastando ao longo do dia e tornaram nossa experiência em Santo Amaro bem desagradável. Não se hospede nesse lugar. A diária não é barata, tem um preço médio para alto e o serviço é de espelunca.