White Concept Caves

Staffs are pretty friendly and introduced me a lot of sites on the island. The bed is super good, even better than some caldera view hotels.

The location is a little bit out of the city centre, however it is a walkable distance. Luggage storage is available, but it may be better to communicate with them earlier. On the day of check in, there is a form for you to choose your breakfast. There is a lot of options for breakfast. And breakfast will deliver to your room at the time that you chose. There is kitchen in the room with hob. Also a changing room with a tall mirror in the room. However, the room looks a little bit old, maybe this is how cave house look like. The hotel separated to 2 buildings. Swimming pool is available in both buildings. There is a window that is not covered on top of my shower area and it is unreachable.

I recently stayed at this hotel and while the facilities were nice and very clean, I unfortunately had a terrible experience with the customer service. One of the female staff members was extremely racist, had a very bad attitude, and was quite stubborn. She insisted that we should pay for every time we wanted water in our room. However, another receptionist later clarified that this was not the case. It's disappointing that such behavior can overshadow. As a black couple, we felt unwelcome from the moment we arrived. The receptionist claimed they didn't receive our payment, even though I had paid online a month in advance. Despite contacting trip.com and confirming that the hotel had received the payment, the receptionist was unhelpful and gave us weird facial expressions. She was white with black hair, and her behavior was disgusting. We constantly faced issues whenever we returned to the hotel, making our stay very uncomfortable. Although the hotel is nice, I do not recommend staying here due to the poor treatment people from an African decent receive.