Anonym användare
11 augusti 2024
強烈不推薦入住
酒店的一切我們都十分不滿意,我們對酒店的最低要求只是衛生清潔,但是他完全沒有做到。
首先,酒店的衛生情況非常欠佳,第一天入住時已發現非常骯髒,洗澡位置還有污跡,毛巾也無比骯髒,簡直不是人可使用的,床單被單也有污跡,睡覺時身體癢癢的,基本上完全不符合酒店的規格,基本民宿的標準也不能達到。不能理解為何上一手把瓶蓋掉進水龍頭裏也沒有及時處理,導致我們在使用時發生淤塞狀況,服務人員態度極為惡劣,反而覺得是我們的過錯,甚至認為我們在開玩笑玩弄他,看見我們拍的影片後才施施然幫我們解決問題。
其次,酒店的服務人員,尤其是Room service人員態度極為差劣,就我認知,我們是客人,最基本要求是不能揮手指示及命令客人就如狗一樣前來他的面前,但是一遇到問題他多次命令示意我們走到他的跟前,這樣極為不尊重,第一晚批評我們弄髒他的毛巾,但是他的毛巾早已經有污跡,甚至放在馬桶上面,為此我們在酒店門口爭辯了一番,第二天便為了水龍頭淤塞一事而不相信我們的言論,對客人態度實在極為不友好。
當時我們預約這間酒店時看見評論都是有禮貌,我們在酒店看見他們對其他人也是比較客氣,但是當對着我們兩位亞洲女孩子時,態度天差地別,無比差勁。
整體而言,這間酒店沒有充分幫客人解決問題,並且給人一種不友好的態度,強烈建議不要入住這間酒店。
Strong Recommendation to Not Stay
We were thoroughly dissatisfied with every aspect of the hotel. Our most basic expectation was cleanliness, but they completely failed to meet even that.
First, the hygiene conditions were extremely poor. There were stains in the bathing area, the towels were incredibly dirty, and the bed linens had visible stains as well, causing an itchy feeling during sleep. This falls far short of even basic hotel standards.
We also couldn't understand why the staff didn't promptly address the clogged sink that we reported, initially dismissing it as a joke until we showed them a video, at which point he stopped the joke. Furthermore, they slandered us by claiming that we had dropped the bottle cap down the drain, which was not the case.
Moreover, the hotel staff, especially the room service personnel, had an extremely poor attitude. As guests, we expect to be treated with at least basic respect, not ordered which just like dogs. The staff member scolded us for dirtying a towel, when the towels themselves were already stained, even left on the toilet. When we disputed this, on the next day they refused to believe us about the clogged sink issue.
While the reviews we saw beforehand indicated the staff was generally polite, we noticed a stark difference in how they treated us compared to other guests. As two Asia females, we were met with a remarkably unfriendly attitude.
Overall, this hotel failed to properly address our problems, and projected an unwelcoming atmosphere. We strongly recommend against staying at this hotel.
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