The hotel’s location is quite down the cliff, a lot of stairs. The photos of trip.com didn’t match our room and was completely different, we asked for a room change, although our request was met, we were met with some annoyed faces.
After the room change, we found that our room’s lock was broken and couldn’t be locked from the outside, we called someone from reception to try fix it when we left for dinner. After we returned, no one updated us on the situation of the lock, and the key was just left inside with our belongings.
Although the staff tried to be nice, you can clearly see their rolled-eyes and annoyed faces from different problems and no tips.
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