Desiterra Resort

Estancia perfecta, la piscina privada es un lujo Está en una zona cercana a todo Repetiría sin duda

Dear Desiterra staff, we want to thank you for these wonderful days, for your kindness and friendliness. It's rare to find people so helpful at any time of day or night. The facility is wonderful and truly clean. My compliments to everyone. A sincere thank you.

Poor service and smelly The room was nice, however the service was really poor. We got a private villa (for privacy...) Firstly, the worker would come into the garden and walked by the pool whilst we were there. Secondly, instead of knocking on the door to speak to us, he would go into the neighbouring villa and talk over the hedge to ask us questions. Bearing in mind we were dress inappropriately so found it very disturbing. Due to the poor sewage system (I assume) the sinks in the room were extremely smelly (like a rotten egg) we complained multiple times until they decided to come and attempt to clean it - but the smell was still present. Overall the room was nice, but smelly and the service was poor. If it was only a few hundred for the stay it wouldn't be bad, but when you pay 1k+ it's very disappointing. We also mentioned it was our anniversary but no efforts were made - not expecting anything, but an acknowledgement would have been appreciated.