Crowne Plaza Sanya Yazhou Bay

I’m writing this review while staying at what is often called "the best hotel in Hainan"—Capella. While it costs significantly more, my experience at Crowne Plaza surpassed it in warmth and value. Our parents recently bought an apartment in this area, which isn’t a typical tourist destination. It’s a quieter, newly developed town centered around tech and academia, so my expectations for the hotel were modest. Yet from the moment we arrived late in the evening, the staff made us feel genuinely welcome. Mia, who handled our check-in, was exceptionally kind and even shared her contact details to ensure we had everything we needed. Beyond her, the entire team was professional, attentive, and clearly well-trained. The management’s commitment to guest satisfaction is evident—they even surprised our parents with a complimentary photo session,a thoughtful touch we didn’t expect! For the level of service, comfort, and extra perks, this hotel offers fantastic value. Since we’ll be visiting our parents often, we’ll absolutely return to Crowne Plaza. Highly recommended for anyone staying in the area!

The hotel is friendly and it’s far away from the Sanya city , also Millie was very helpful to organize a birthday cake upon our arrival .

It was pleasant stay and excellent service