Capella Tufu Bay, Hainan

Capella Tufu Bay, Hainan recensioner

Capella Tufu Bay, Hainan

Tufuwan Resort, Sanya, Hainan, ChinaVisa hotellinformation
Capella Tufu Bay, Hainan
Capella Tufu Bay, HainanCapella Tufu Bay, HainanCapella Tufu Bay, Hainan
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Gästrecensioner

9.3/10
Enastående
4316 recension
Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.2
Service9.0
Renlighet9.4
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Alla recensioner(4316)
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Utsökt frukost(544)
Utmärkt för barn(383)
Utmärkt restaurang(309)
Utmärkt strand(232)
Fantastiskt afternoon tea(169)
Har lekplats för barn(54)
Negativa recensioner(102)
Gästanvändare
Trädgårdsfront King Size-säng
Bodde på jan. 2025
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 21 feb. 2025
Excellent service! The hotel thoughtfully upgraded our room and even provided a cake and a little star plush toy. Since we liked them, the hotel also gifted us beach slippers. At 6 PM, during the evening ceremony, the staff warmly introduced various wines and the special cocktail of the day. At 8:30 AM, the morning ceremony featured a professional performer who awakened our day with a Tai Chi session.
Översätt
6/8
Svar från boendet: We are delighted you enjoyed your recent stay at CapellaTufu Bay and thank you for posting your kind and thoughtful comments on Ctrip which we have shared with the entire team. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Gästanvändare
Rum Queen vid havet
Bodde på feb. 2025
Res med vänner
1 recension
8.0/10
Mycket bra
Publicerades 19 mars 2025
Beautiful pool, breakfast was amazing, service was slow and unhelpful in general
Översätt
Svar från boendet: 尊敬的賓客您好！非常感謝您選擇我們酒店並分享您的入住體驗！我們非常高興得知您對游泳池和早餐感到滿意，這是對我們工作的最大肯定。關於您提到的服務速度慢和缺乏幫助的問題，我們深感抱歉，這確實未能完全達到您的預期。我們已經與相關團隊進行了溝通，並加強了培訓，確保未來能夠為客人提供更高效、更主動的服務。期待您再次回嘉，繼續探索更多專屬於您的美妙嘉期。———酒店管理團隊
Gästanvändare
Trädgårdsfront King Size-säng
Bodde på sep. 2024
Ensamresenärer
1 recension
10.0/10
Enastående
Publicerades 15 okt. 2024
Very nice hotel and Daisy was so helpful, good experience 👍
Översätt
Svar från boendet: We are delighted you enjoyed your recent stay at CapellaTufu Bay and thank you for posting your kind and thoughtful comments on Ctrip which we have shared with Daisy. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Gästanvändare
1-sovrums poolvilla
Bodde på juni 2024
Par
11 recension
9.0/10
Utmärkt
Publicerades 21 juli 2024
Everything is great. Location is remote from city center. But close to linshui, which is nice
Översätt
Svar från boendet: We are delighted you enjoyed your recent stay at CapellaTufu Bay and thank you for posting your kind comments on Ctrip. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Chinx52
Svit Grand Ocean
Bodde på maj 2024
Par
33 recension
10.0/10
Enastående
Publicerades 20 juni 2024
Thank you Victor for the great service. Great breakfast, cleanliness, beautiful room and resort. Will definitely be back.
Översätt
Svar från boendet: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Heiko
Oceanfront King Size-säng
Bodde på okt. 2023
Par
9 recension
7.0/10
Publicerades 1 dec. 2023
The hotel is nice but not as nice as expected. We stayed in the normal room. The room is big and Well equipped. But the details are not perfect . The room/furniture can get some renovation, cleaning. You don’t have a lot of choice for the soft drinks inside the room. The area around the hotel is not very busy. Taxi from the costs a lot. You can‘t swim in the ocean. Service was very Good. But the baggy car are not available very often. The best is the breakfast. It was very good. Good quality and everything you want.
Översätt
Svar från boendet: Dear guest, Thank you for choosing to stay with us and taking time to share your review. We are delighted to learn that you enjoy the breakfast in our Silk Road and staff service. In consideration of safety, we do not recommend swimming in the sea and you are welcome to have a rest on our beach loungers to enjoy the stunning view of South China Sea. For baggy service, we will make sure to share your feedback with our staff and improve it. Our apologies for this inconvenience. Hope to have the chance to welcome you again. - Management Team
Tina
Trädgårdsfront Queen Size-säng
Bodde på jan. 2023
Familj
2 recension
10.0/10
Enastående
Publicerades 1 mars 2023
It was a third time staying in Capella. This time with kids and it was great! It’s definitely the best hotel in the Sanya. We have a special requests for baby’s food and baby’s arrangements in the room, stuff was very helpful and nice. Special thanks to culturist manager Andrei, he was doing all the arrangements for us from check in to check out, was replying immediately on the messages. High end service. We definitely gonna come back
Översätt
6/9
Svar från boendet: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Babu007
Trädgårdsfront King Size-säng
Bodde på nov. 2022
Par
3 recension
10.0/10
Enastående
Publicerades 22 dec. 2022
First time staying with Capella Tufu Bay. Excellent customer service. Check in was smooth, room service was good. Special thanks to Andrei for helping me arrange flowers, champagne and cake for my loved one’s birthday. I’ll definitely be staying with them again.
Översätt
Svar från boendet: Dear Babu007, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Gästanvändare
Trädgårdsfront Queen Size-säng
Bodde på maj 2022
Familj
3 recension
10.0/10
Enastående
Publicerades 2 juli 2022
Good service, free room upgrade, free birthday cake and red wine, recommend
Översätt
Svar från boendet: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Gästanvändare
Premium Oceanfront King Size-säng
Bodde på apr. 2023
Affärsresenärer
3 recension
10.0/10
Enastående
Publicerades 9 maj 2023
Capella Culturist Tufu Bay
Översätt
Svar från boendet: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Mazen75
Trädgårdsfront King Size-säng
Bodde på dec. 2022
Par
1 recension
10.0/10
Enastående
Publicerades 1 mars 2023
Nice hotel and good management
Översätt
Svar från boendet: We are delighted you enjoyed your recent stay at Capella Tufu Bay and thank you for posting your kind and thoughtful comments on Ctrip which we have shared with the entire team. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Gästanvändare
Oceanfront King Size-säng
Bodde på nov. 2023
Par
2 recension
10.0/10
Enastående
Publicerades 26 dec. 2023
JENNY
Översätt
Svar från boendet: 尊敬的賓客，感謝您對員工服務的認可與讚許，我們已經向她轉達並與酒店團隊分享，期待您再次回到海南土福灣嘉佩樂度假酒店，我們的文旅官團隊將非常樂意為您定製專屬旅程，探索不一樣的福灣風情。———酒店管理團隊
Lazgolf
1-sovrums poolvilla
Bodde på aug. 2023
Par
36 recension
10.0/10
Enastående
Publicerades 25 sep. 2023
Amazing
Översätt
Svar från boendet: 尊敬的賓客，您好！感謝您對酒店的肯定與喜愛，我們十分開心得知酒店給您留下了深刻的印象，我們誠摯的期待您的再次回嘉。———酒店管理團隊
Gästanvändare
Trädgårdsstudiosvit King Size-säng
Bodde på feb. 2023
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 27 mars 2023
brian
Översätt
Svar från boendet: 尊敬的賓客，感謝您入住海南土福灣嘉佩樂度假酒店。期待您再次回嘉，發現更多不一樣的嘉佩樂之美。———酒店管理團隊
Gästanvändare
Trädgårdsfront Queen Size-säng
Bodde på apr. 2025
Par
1 recension
10.0/10
Enastående
Publicerades 7 maj 2025
酒蒙子專屬酒店，從早餐開始就有酒喝 公區很好看，觀星台。很出片，酒店裝修風格感覺是現代＋新加坡+中國+東南亞，晚上跟白天都有不一樣的感覺 早餐中規中矩，種類不多但是烘焙比較精緻 神仙文旅官Dean Huang人非常好，回覆很快，情緒價值100%給到位，臨走還準備了伴手禮，辦理入住的戴眼鏡小姐姐也很熱情 酒店的一些活動一定要提前預約，帆船出海、沙灘垂釣很有趣但一定要做好防曬；香料人生氛圍也很好，小姐姐介紹香料和調酒手法時很細心 酒吧的餐品出品出乎意外的好，推薦炸雞翅，非常酥脆，喜歡油潤一些的可以額外加一份蛋黃醬蘸着吃
Översätt
6/18
Svar från boendet: 尊敬的賓客，感謝您入住海南土福灣嘉佩樂度假酒店，並留下細緻的點評。您的肯定已轉達至Dean，其他同事也會以此為榜樣，以真誠熱情的待客之道為我們的每一位嘉人創造美好的度假時光。期待您的再次入住，探索更多嘉的精彩。———酒店管理團隊